Graduate Client Success Associate (March 2025 - June 2025 start date) - Multiple languages

Rotterdam School of Management; Las Palmas de Gran Canaria; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking motivated individuals to join their Client Success team. This role focuses on building strong relationships with clients across various sectors, ensuring they maximize the value of their subscription. You will engage with clients to understand their needs and challenges, leveraging your problem-solving skills to enhance their experience. Ideal candidates are recent graduates with a passion for client success, excellent communication abilities, and fluency in English and another language. Join a dynamic team dedicated to delivering exceptional value and fostering long-term client partnerships.

Formación

• Recent graduates (2024/2025) with relevant experience are encouraged to apply.
• Fluency in English and a second language (Dutch/Italian/German/French/Arabic/Norwegian/Swedish) is preferred.

Responsabilidades

• Build and manage relationships with clients to ensure satisfaction and retention.
• Conduct analysis to improve client experience and retention metrics.
• Facilitate client engagements to identify priorities and recommend actions.

Conocimientos

Communication Skills

Problem-Solving

Critical Thinking

Collaboration

Influencing Skills

Educación

Bachelor's Degree

Master's Degree

Descripción del empleo

The Client Success team follows the Client for Life Philosophy. Individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do :

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilisation of their Gartner subscription; resulting in customer satisfaction, retention, and growth.
• Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
• Identify approaches that address the client’s operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention.
• Conduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics.
• Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs.

What you will need :

• You must be a December 2024 or 2025 graduate and able to start with us in January / February / March 2025 to be eligible to apply for this role.
• Bachelor’s degree and / or master’s degree.
• Some relevant professional or internship experience.
• Proven track record of success fueled by a passion for delivering value to clients.
• Exceptional communication, collaboration, prioritization, problem-solving, critical thinking, and influencing skills.
• Fluency (Reading, Writing and Speaking) in both English and one of the following : Dutch / Italian / German / French / Arabic / Norwegian / Swedish is preferred.