Global Technology Engineer - technical support Cinema

BARCO; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Global Technology Engineer in Madrid, responsible for providing excellent customer support for cinema technology. The role involves troubleshooting technical issues, managing customer cases through CRM, and ensuring smooth operations. Ideal candidates should have 1–3 years of experience in a technical support role and be fluent in English. This position offers dynamic work with flexibility, including a weekend schedule to accommodate personal plans.

Formación

• 1–3 years of experience in a technical support role.
• Solid knowledge of Microsoft Office tools.
• Experience in electronics troubleshooting is a plus.

Responsabilidades

• Provide first-class support to cinema customers and partners.
• Troubleshoot technical issues remotely for customers and partners.
• Manage and respond to customer cases through our CRM system.

Conocimientos

Customer service orientation

Technical troubleshooting

Fluency in English

Team collaboration

Attention to detail

Herramientas

Microsoft Office

Salesforce CRM

Descripción del empleo

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Global Technology Engineer - technical support Cinema

Location: Madrid, ES

What’s the opportunity?

• Are you passionate about delivering exceptional customer experiences in a global environment?
• Join our Service team and help us provide a true“red carpet” experience for cinema customers worldwide.
• As a Global Technology Engineer, you’ll play a key role in ensuring smooth operations and resolving technical challenges with professionalism and care.

What you’ll do

• Provide first-class support to cinema customers and partners via our Service Desk, projecting a professional image in all phone and email interactions.
• Troubleshoot technical issues remotely for customers, technicians, and partners.
• Investigate and resolve logged cases in line with SLA commitments.

Manage and respond to customer cases through our CRM system.

Create and process parts orders to ensure timely delivery of replacement components.

Collaborate with your team members and supervisor to diagnose complex issues.

Escalate issues when necessary to guarantee fast and effective resolution.

Monitor customer configurations proactively to prevent potential issues.

Your Profile

We’re a fast-paced, dynamic team looking for someone who shares our passion for results and cinema. No two days are the same in this role!

• Appreciate flexibility, as this role includes a weekend schedule, leaving weekdays free for your personal plans.
• Are fluent in English (knowledge of other European languages is a plus).
• Put customers first and thrive on delivering outstanding service.
• Enjoy working as part of a team toward shared goals.
• Communicate confidently and clearly with customers.
• Adapt easily to change and keep moving forward in a dynamic environment.
• Have a keen eye for detail in everything you do.

Your Experience

If you bring the following, we’d love to talk:

• 1–3 years of experience in a technical support role.
• Solid knowledge of Microsoft Office tools.
• Bonus points for experience with:
  • Electronics troubleshooting
  • Video equipment (e.g., projectors)
  • Network configuration
  • Salesforce CRM
  • Installing or repairing cinema or AV projection equipment
  • Certified Technology Specialist for cinema equipment

🛡️ We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.

D&I Statement

At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

At Barco, we design cutting-edge technology that enhances everyday life through advanced visual experiences. As a global leader in collaboration and imaging, we serve the Enterprise, Healthcare, and Entertainment industries with innovative tools that empower professionals to communicate and perform at their best. With a strong commitment to quality, reliability, and sustainability, our technologies are trusted in over 90 countries. Backed by a team of 3,200+ employees, we continue to push boundaries and shape the future of digital imaging and connectivity.