Global English Customer Service Agent – Automotive Brand

JR Spain; España; Presencial; EUR 25.000 - 30.000; Jornada completa

Descripción de la vacante

A leading global service provider is seeking a Customer Service Agent to represent Nissan, known for exceptional automotive service. The role involves resolving customer complaints, maintaining CRM records, and working closely with internal teams. Ideal candidates will have strong English communication skills and experience in customer service. Attractive benefits include discounts on health insurance and ongoing training for career growth.

Servicios

Discount portal for experiences

Discount on private health insurance

Ongoing training and development

Positive multicultural work environment

Formación

• Experience in customer service or a similar role required.
• Ability to handle complex customer complaints professionally.
• Proficiency in CRM software and tools.

Responsabilidades

• Resolve complex customer complaints via phone and email.
• Investigate issues with dealer partners for effective solutions.
• Maintain accurate CRM records and collaborate with internal teams.

Conocimientos

Customer service experience

Excellent verbal and written English skills

Communication skills

Problem-solving skills

Empathy skills

Herramientas

CRM software

Customer service tools

Descripción del empleo

A leading global service provider is seeking a Customer Service Agent to represent Nissan, known for exceptional automotive service. The role involves resolving customer complaints, maintaining CRM records, and working closely with internal teams. Ideal candidates will have strong English communication skills and experience in customer service. Attractive benefits include discounts on health insurance and ongoing training for career growth.