Global Customer Engineer

Lantek; Madrid; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading software solutions provider is seeking a Global Customer Engineer in Madrid to support customers and troubleshoot software issues. The ideal candidate should have a technical background in IT or Engineering, experience in ERP software projects, and an advanced level of English. Work offers a permanent contract with a hybrid model, flexible hours, and the chance to innovate in a thriving company.

Servicios

Permanent contract

Hybrid work model

Flexible working hours

Opportunity for constant innovation

Formación

• Technical background in Computer Engineering or IT.
• Experience in technical projects involving ERP software.
• Advanced level of English; other languages a plus.

Responsabilidades

• Provide support to customers with Lantek systems.
• Diagnose and troubleshoot software-related problems.
• Train customers and employees in Lantek systems.

Conocimientos

Technical background

Experience in technical projects involving ERP software

Knowledge of Microsoft environment

Knowledge of Lantek systems

Knowledge of manufacturing processes in the Sheet Metal industry

Knowledge of databases management

Advanced level of English

Educación

Computer Engineering or IT field

Descripción del empleo

ABOUT US

For the Bilbao office (Iberdrola Tower) and / or the Vitoria office (Álava Technology Park).
Lantek

is a leading multinational company in

software solutions

for the industrial sector, specialized in

Industry 4.0 a

nd digital transformation .

With over

400 professionals

and presence in

16 countries

, we are committed to continuous innovation to optimize manufacturing processes on a global scale.

ABOUT THE ROLE

As part of the Operations team, this role will provide support to our customers, particularlly those situated in regions where we does not have an established physical presence.

The Global Customer Engineer will diagnose and troubleshoot any software-related problems, help our customers install applications and programs, assist them with computer issues and explain technical details.

The main duties are :

• Consult, specify, install, configure, and provide support on issues related to : Lantek systems software suite, database server and ERP integration.
• Support and implement customer projects in Lantek software.
• Define solutions in exchange with customers.
• Create specifications according to the customer's requirements.
• Train customers and employees in Lantek systems (on-site and online).

WHAT DO WE NEED FROM YOU?

• Technical background, preferably Computer Engineering or IT field.
• Experience in technical projects involving ERP software.
• Knowledge of Microsoft environment (Windows, IIS, SQL).
• Knowledge of Lantek systems would be desirable.
• Knowledge of manufacturing processes in the Sheet Metal industry would be desirable.
• Knowledge of databases : databases management, SQL Server.
• Advanced level of English. Knowledge of German, French, or other languages will be a plus.

WHAT DO WE OFFER?

• Permanent contract.
• Hybrid work model.
• Flexible working hours.
• The opportunity to work in a leading company in its sector, committed to constant innovation.
• Be part of a dynamic and highly qualified team.