Global Customer Delivery Leader: Strategy & Growth

T-Systems Iberia; Madrid; Híbrido; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

A global technology provider in Madrid seeks a Head of Customer Delivery Management to lead customer relationships and oversee service delivery excellence. The candidate will have strong leadership skills, a proven track record in IT service management, and a deep understanding of service management principles. This strategic role offers the opportunity to drive innovation and efficiency while working within an agile environment. A bachelor's degree and 8-10 years of relevant experience are required.

Servicios

Hybrid work model

Flexible schedule

Continuous training

Flexible Compensation Plan

Life and accident insurance

More than 26 working days of vacation per year

Formación

• Minimum of 8-10 years of experience in IT Service Management or Customer Delivery roles.
• Proven track record in managing large-scale delivery organizations.
• Deep knowledge of service management principles and frameworks.

Responsabilidades

• Lead customer relationships and service delivery excellence.
• Manage the GDC portfolio and identify upselling opportunities.
• Foster strong alignment with other GDC delivery units.

Conocimientos

Strategic thinking

Leadership

Analytical skills

Communication

Stakeholder management

Educación

Bachelor’s degree in Business, Management, IT, or a related field

Descripción del empleo

A global technology provider in Madrid seeks a Head of Customer Delivery Management to lead customer relationships and oversee service delivery excellence. The candidate will have strong leadership skills, a proven track record in IT service management, and a deep understanding of service management principles. This strategic role offers the opportunity to drive innovation and efficiency while working within an agile environment. A bachelor's degree and 8-10 years of relevant experience are required.