German Speaking Roadside Assistance Agent (mfd) 100 Home Office

SIXT; Santander; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading mobility service provider is looking for German-speaking Roadside Assistance Agents to work remotely from Spain. In this customer service role, you will provide support during breakdown situations and coordinate necessary services. The ideal candidate has strong language skills in German and English, along with a passion for helping customers. This fully remote position offers great flexibility and opportunities for professional growth.

Servicios

Fully remote position

Employee benefits with discounts

Team building activities

Opportunities for professional growth

Formación

• Must have fluency in both German and English.
• Passion for supporting clients and providing solutions.
• Minimum 1 year in a customer-facing role.
• Familiarity with MS Office and digital systems.
• Availability for rotating shifts.
• Focus on delivering the best customer experience.

Responsabilidades

• Receive damage and breakdown reports from customers.
• Coordinate necessary measures like towing services.
• Organize replacement vehicles.
• Forward breakdown cases to the manufacturer.
• Assist customers with questions related to breakdowns.

Conocimientos

Fluency in German and English

Excellent communication

Customer service experience

Technical proficiency in MS Office

Remote work adaptability

Proactive and solution-oriented

Descripción del empleo

SIXT is hiring German-speaking Roadside Assistance Agents to support our customers across Germany remotely from anywhere in Spain.

Bring your German and / or English skills a proactive mindset and a passion for helping people. As the first point of contact in breakdown situations youll provide fast reliable support by phone and email working closely with our Rostock team.

If youre looking for a new challenge in the automotive sector and want to grow with a dynamic modern company wed love to hear from you!

YOUR ROLE

• Receive damage and breakdown reports from customers via phone.
• Independently coordinate necessary measures (e.g. towing services).
• Organize replacement vehicles.
• Forward breakdown cases to the manufacturer within the mobility program.
• Assist customers with questions related to breakdowns and mobility services.

YOUR SKILLS

• Language skills with fluency in both German and English and excellent communication.
• Customer service with a strong passion for supporting clients and providing solutions.
• Experience with at least 1 year in a customer-facing or service-oriented role.
• Technical proficiency with familiarity in MS Office and ease using digital systems.
• Remote work adaptability with availability for rotating shifts Monday to Sunday.
• Proactivity with a solution-oriented approach focused on delivering the best customer experience.

WHAT WE OFFER

• Work‑Life Balance: This fully remote position gives you the flexibility to work 100% from home allowing you to better balance your professional and personal life.
• Employee Benefits: Take advantage of a wide range of discounts on SIXT rent, share, ride and SIXT as well as exclusive deals on travel tech and lifestyle products.
• Team Building Activities and International Events: Be part of engaging team‑building activities and participate in exciting global corporate events that connect colleagues from all over the world.
• Professional Growth: Work alongside a highly motivated and skilled team with plenty of opportunities to learn, grow and advance your career in a dynamic international environment.

Apply now and become part of an international forward‑thinking team thats redefining premium mobility every day. Were excited to meet you!

Additional Information:

About us: We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent, SIXT share, SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles, the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top‑tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long‑term stability and align our corporate strategy with foresight. Get started with us and apply now!

Department / Functional Area: Customer Service

Experience: years

Vacancy: 1