German Speaking Roadside Assistance Agent (m/f/d) - 100% Home Office

SIXT; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading mobility service provider is seeking a German Speaking Roadside Assistance Agent to provide support to customers remotely. This fully remote position allows flexibility to work from anywhere in Spain. Key responsibilities include handling damage reports and coordinating services. The ideal candidate will have fluency in German and English, at least 1 year of customer service experience, and a proactive approach to problem-solving. Join a dynamic team that prioritizes customer experience and professional growth.

Servicios

Flexible remote work

Employee benefits and discounts

Team-building activities

Professional growth opportunities

Formación

• Fluency in both German and English, with excellent communication skills.
• At least 1 year of experience in a customer-facing or service-oriented role.
• Familiarity with MS Office and ease using digital systems.

Responsabilidades

• Receive damage and breakdown reports from customers via phone.
• Coordinate necessary measures such as towing services.
• Organize replacement vehicles.

Conocimientos

Fluency in German

Fluency in English

Customer service skills

Technical proficiency in MS Office

Proactive attitude

Descripción del empleo

German Speaking Roadside Assistance Agent (m/f/d) - 100% Home Office

• Full-time
• Department: Customer Service
• Legal Entity: Sixt rent a car, S.L.U.

SIXT is hiring German-speaking Roadside Assistance Agents to support our customers across Germany – remotely from anywhere in Spain.

Bring your German and/or English skills, a proactive mindset, and a passion for helping people. As the first point of contact in breakdown situations, you’ll provide fast, reliable support by phone and email, working closely with our Rostock team.

If you’re looking for a new challenge in the automotive sector and want to grow with a dynamic, modern company — we’d love to hear from you!

YOUR ROLE

• Receive damage and breakdown reports from customers via phone.
• Independently coordinate necessary measures (e.g. towing services).
• Organize replacement vehicles.
• Forward breakdown cases to the manufacturer within the mobility program.
• Assist customers with questions related to breakdowns and mobility services.

YOUR SKILLS

• Language skills with fluency in both German and English, and excellent communication.
• Customer service with a strong passion for supporting clients and providing solutions.
• Experience with at least 1 year in a customer-facing or service-oriented role.
• Technical proficiency with familiarity in MS Office and ease using digital systems.
• Remote work adaptability with availability for rotating shifts Monday to Sunday.
• Proactivity with a solution-oriented approach focused on delivering the best customer experience.

WHAT WE OFFER

• Work-Life Balance This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life.
• Employee Benefits Take advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle products.
• Team Building Activities and International Events Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world.
• Professional Growth Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment.

Apply now and become part of an international, forward-thinking team that’s redefining premium mobility every day. We’re excited to meet you!

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!