German speaking Fraud Activity Agent

The lemon Consulting; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A consulting firm in Barcelona seeks a Fraud Activity Agent to investigate suspicious activities and validate documentation. The role requires fluency in German and proficiency in English, strong analytical skills, and prior experience in fraud prevention. You'll work on-site in a modern office and enjoy benefits like private healthcare and training. Join us for a fulfilling career with opportunities for bonuses.

Servicios

Attractive remuneration with bonuses

Private healthcare coverage

Relocation assistance

Fully paid training

Modern office facilities

Formación

• Prior experience in fraud prevention or risk management preferred.
• Experience handling complex cases with professionalism.
• Attention to detail and ability to perform under pressure.

Responsabilidades

• Investigate and verify suspicious activity.
• Review customer-provided documentation.
• Maintain detailed records of investigations.
• Communicate professionally in escalated situations.

Conocimientos

Fluent in German (C1)

Proficiency in English (B2)

Analytical skills

Problem-solving skills

Interpersonal skills

Herramientas

Research and support tools

CRM systems

Descripción del empleo

Position: Fraud Activity Agent

Location: Barcelona, Spain

Employment type: Full-time, on-site

Remuneration: Base salary + performance bonus.

DUTIES AND RESPONSIBILITIES

• Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processes
• Review and validate customer-provided documentation to assess potential risks or fraudulent behavior
• Resolve cases accurately and within defined timelines while ensuring compliance with service-level standards
• Monitor pending cases, follow up on outstanding documentation, and escape when necessary
• Maintain detailed and accurate records of investigations, actions, and outcomes
• Communicate professionally and effectively in sensitive or escalated situations
• Apply knowledge of risk indicators, fraud patterns, and process insights to prevent and mitigate risk
• Identify opportunities to improve workflows, share recommendations, and support process enhancements
• Demonstrate sound judgment, independence, and professionalism when handling high-impact cases

REQUIREMENTS

• Fluent in German (C1), with proficiency in writing and written. As well as proficiency in English (at least B2).
• Strong analytical, problem-solving, and critical thinking skills
• Prior experience in fraud prevention, risk management, or back-office support (minimum 6 months preferred)
• Proven ability to meet or exceed performance targets and maintain professional standards
• High level of integrity, reliability, and accountability in all tasks
• Strong interpersonal skills, including active listening, empathy, and adaptability
• Experience handling complex or escalated cases with professionalism
• Proficiency with research and support tools (knowledge bases, search engines, CRMs, shipment tracking systems, etc.)
• Familiarity with operating systems (iOS, Android, Windows) and ability to explain them clearly
• Attention to detail, accuracy, and autonomy in daily work
• Ability to perform under pressure, make well-reasoned decisions, and apply root-cause analysis
• Willingness to share best practices, contribute to team improvements, and continuously learn
• Dependable, punctual, and committed to maintaining a positive and professional work ethic

BENEFITS

• Attractive remuneration with capped sales bonuses.
• Private healthcare coverage.
• Relocation assistance.
• Fully paid training on company processes, tools, and products.
• Modern office facilities in a convenient central location.