German speaking Customer Service Representative

The lemon Consulting; Barcelona; Híbrido; EUR 21.000; Jornada completa

Descripción de la vacante

A leading consulting firm in Barcelona is seeking customer service professionals to provide frontline support. The role requires native-level German and fluent English, with a minimum of 2 years of relevant experience. Responsibilities include ensuring KPIs are met and developing product knowledge. The position offers a competitive salary of approximately €20,555.97 gross annually and includes benefits such as training and a supportive work environment. The firm promotes a hybrid working model and personal development opportunities.

Servicios

Referral Program

Initial training

Personal and professional development

Competitive Benefits package

Formación

• Minimum of 2 years customer services experience, preferably in a similar industry.
• Proactive can work with minimal supervision.
• Excellent customer focus and the ability to work to tight deadlines.

Responsabilidades

• Provide frontline service to customers and route their calls to the appropriate department.
• Ensure agreed KPIs are met.
• Perform duties in a compliant manner in accordance with policies and procedures.
• Develop and maintain a working knowledge of our products.

Conocimientos

Native level of German

Fluent English

Customer service experience

IT literate

Excellent communication skills

Time management

Telephone etiquette

Proactive working style

Herramientas

Salesforce.com

Descripción del empleo

Responsibilities

• Provide frontline service to customers and route their calls to the appropriate department
• Ensure agreed KPIs are met
• Perform duties in a compliant manner in accordance with policies and procedures
• Develop and maintain a working knowledge of our products

Requirements

• Native level of German.
• Ability to speak and write English fluently.
• Minimum of 2 years customer services experience, preferably in a similar industry.
• Excellent customer focus and the ability to work to tight deadlines.
• IT literate Previous Salesforce.com knowledge is an advantage.
• Excellent time management & telephone etiquette.
• Highly professional written and verbal communication skills.
• Proactive can work with minimal supervision.

Benefits

• Full-time (9.00h to 18.00h) and part-time (13.30h to 18.00h) positions, Monday to Friday
• Permanent contract.
• Salary for full-time: 20.555,97 gross/year
• This is a Hybrid working model in Barcelona.
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000 depending on the language/project).
• 1 week of initial training.
• A permanent presence of coaches who will facilitate your personal and professional development.
• Employment with the worlds largest provider of contact center services.
• Excellent work environment, great colleagues, social arrangements and personal development.
• International business casual environment.
• Competitive Benefits package!