German speaking Customer Service Representative

The lemon Consulting; Barcelona; Híbrido; EUR 21.000; Jornada completa

Descripción de la vacante

A leading consulting firm in Barcelona is seeking a customer service representative proficient in German and English. This role involves frontline service delivery and ensuring KPIs are met. Candidates should have at least 2 years of relevant experience, excellent communication skills, and the ability to work independently. Offering a hybrid work model along with competitive benefits and a supportive environment.

Servicios

Permanent contract

Referral Program

1 week of initial training

Personal and professional development

Competitive Benefits package

Formación

• Minimum of 2 years customer services experience, preferably in a similar industry.
• Excellent customer focus and ability to work to tight deadlines.
• Highly professional written and verbal communication skills.

Responsabilidades

• Provide frontline service to customers and route their calls to the appropriate department.
• Ensure agreed KPIs are met.
• Perform duties in a compliant manner according to policies.

Conocimientos

Native level of German

Fluent English

Customer service experience

IT literate

Time management

Professional communication

Proactive work style

Herramientas

Salesforce.com

Descripción del empleo

Responsibilities

• Provide frontline service to customers and route their calls to the appropriate department
• Ensure agreed KPIs are met
• Perform duties in a compliant manner in accordance with policies and procedures
• Develop and maintain a working knowledge of our products

Requirements

• Native level of German.
• Ability to speak and write English fluently.
• Minimum of 2 years customer services experience, preferably in a similar industry.
• Excellent customer focus and the ability to work to tight deadlines.
• IT literate Previous Salesforce.com knowledge is an advantage.
• Excellent time management & telephone etiquette.
• Highly professional written and verbal communication skills.
• Proactive can work with minimal supervision.

Benefits

• Full-time (9.00h to 18.00h) and part-time (13.30h to 18.00h) positions, Monday to Friday
• Permanent contract.
• Salary for full-time: 20.555,97 gross/year
• This is a Hybrid working model in Barcelona.
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000 depending on the language/project).
• 1 week of initial training.
• A permanent presence of coaches who will facilitate your personal and professional development.
• Employment with the worlds largest provider of contact center services.
• Excellent work environment, great colleagues, social arrangements and personal development.
• International business casual environment.
• Competitive Benefits package!