German Speaking Account Manager - Sales Ads Agencies

Teleperformance Spain; Barcelona; Hybrid; EUR 24,000 - 29,000; Full time

Benefits offered by this job

Bonus up to 4,290€

Referral program

Hybrid work in Barcelona

Job summary

Teleperformance Spain in Barcelona is seeking an Account Manager for Sales Ads Agencies. You will manage a portfolio of agency partners, tailor digital advertising strategies, and drive revenue through upsell opportunities while maintaining strong client relationships.

Requires German at C2 and English at C1, plus 18+ months in sales or account management within an agency context. Hybrid work with ongoing training and performance incentives are provided.

Qualifications

• C2 German and C1 English required in written and spoken form.
• 18+ months in sales, account management, or agency-facing roles.
• Proven ability to create and present digital advertising strategies.
• BA/BS degree preferred or demonstrated career progression.
• Strong consultative and influencing skills across levels.
• Solid understanding of agency structures and media processes.
• Experience in complex customer service or account management.
• Familiarity with Salesforce or similar enterprise CRM.

Responsibilities

• Manage a portfolio of media and creative agency partners as primary contact.
• Understand each agency's business model and tailor advertising strategies.
• Identify upsell/cross-sell opportunities across managed accounts.
• Conduct regular meetings with stakeholders to review campaigns and insights.
• Act as product expert for agencies on ad formats and updates.
• Work toward revenue, retention, and KPI targets.
• Build long-term relationships at multiple levels.
• Provide timely, effective issue resolution and excellent service.
• Keep Salesforce account data accurate and up to date.
• Adapt quickly to evolving agency needs and platform changes.

Skills

German (C2)

English (C1)

Agency-facing sales

Account management

CRM experience

Digital advertising strategies

Stakeholder management

Communication

Education

BA/BS degree preferred

Tools

Salesforce

Job description

Purpose of the Role

As an Account Manager for Sales Ads Agencies, you will be responsible for managing and growing a portfolio of media and creative agencies advertising on our Client’s platform on behalf of their SMB clients. We are looking for a resilient, service-oriented professional who excels at building strong agency relationships and delivering tailored digital advertising solutions. Your focus will be on retaining and expanding existing agency partnerships, maximising their clients' investment and ensuring long‑term satisfaction and revenue growth across their managed accounts. If you have a proven account management track record in an agency-facing environment, thrive in fast‑paced settings, and can quickly earn trust at multiple levels of an organisation, this role is an excellent fit.

Key Responsibilities

• Manage a portfolio of media and creative agency partners advertising on our Client’s platform, serving as their primary point of contact and trusted advisor.
• Develop a deep understanding of each agency's business model, client portfolio, and media planning processes, providing tailored advertising strategies that drive measurable results for their end clients.
• Drive revenue growth by identifying upsell and cross‑sell opportunities across the agency's managed accounts, leveraging full suite of ad solutions.
• Conduct regular meetings with agency stakeholders, including planners, buyers, and account leads, to review campaign performance, present data‑driven insights, and continuously optimise advertising strategies.
• Act as a product expert for agency partners, educating them on new ad formats, platform updates, and best practices to maximise results across their client base.
• Work with performance targets and KPIs, consistently meeting or exceeding revenue and retention objectives.
• Build and nurture long‑term relationships with agency partners at multiple levels, ensuring high levels of satisfaction, loyalty, and continued investment.
• Deliver excellent customer service by addressing inquiries, resolving issues, and providing timely and effective solutions.
• Maintain accurate and up‑to‑date account information in Salesforce, including account activity, opportunities, and revenue forecasts.
• Adapt quickly to evolving agency needs, platform updates, and shifting client priorities.

Requirements

• C2 level of German and C1 level of English (written and spoken).
• At least 18 months of proven experience in sales, account management, or an agency-facing role, with the ability to quickly build rapport and drive growth across multiple stakeholders.
• Strong capability in creating and presenting digital advertising strategies tailored to agency partners and their SMB client portfolios.
• BA/BS degree preferred, or demonstrated career progression showing strong functional expertise.
• Expert Account Management: Proven track record of retaining and growing agency partnerships, with strong consultative and influencing skills at multiple levels of an organisation.
• Agency Knowledge: Solid understanding of agency structures, media buying and planning processes, and the relationship between agencies and their end clients.
• Comprehensive Service Focus: Prior experience in complex customer service or account management, with a focus on issue resolution, client satisfaction, and process improvement.
• Resourceful Adaptation: Ability to quickly understand new business models, platform updates, and agency challenges, adapting efficiently to evolving needs.
• Familiarity with digital advertising platforms (Pinterest Ads, Meta, Google Ads or similar) is a strong plus.
• Proficiency with Salesforce or other enterprise CRM systems.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk‑taking, and a proactive approach to problem‑solving and opportunity identification

Benefits

• Full‑time (39 hours/week) hybrid position in Barcelona
• Salary: 26.710€ gross/year + up to 4.290€ gross/year in bonus
• Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
• Continuous skill development and certifications. Specific sales training.
• Clear career growth opportunities supported by coaches and a motivating team environment.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

experience: Associate