German IT Customer Support Advisor in Barcelona

Cross Border Talents; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading tech support company in Barcelona is seeking a German IT Customer Support Advisor to assist clients with technical inquiries and solutions. The role requires proficiency in German and English, along with experience in customer support. Join a collaborative team focused on delivering exceptional service and advancing your career. This position offers competitive compensation and a supportive work environment.

Servicios

Competitive Salary

Meal Allowance

Collaborative Team

Relocation Assistance

Formación

• At least one year of experience in Technical Customer Support or a related role.
• EU citizenship or a Spanish residency card.
• Desire to learn and advance in the field.

Responsabilidades

• Assist clients via phone, email, and chat, addressing technical inquiries.
• Diagnose and resolve technical issues, offering tailored solutions.
• Work closely with colleagues to ensure fast issue resolution.
• Maintain up-to-date customer records and service logs.
• Provide high-quality interactions that build trust.

Conocimientos

Proficiency in German (C2 level)

Proficiency in English (B2 level)

Analytical skills

Leadership abilities

Communication skills

Descripción del empleo

German IT Customer Support Advisor in Barcelona

About the job German IT Customer Support Advisor in Barcelona

Step into the Role of a Technical Customer Support Specialist!

Join a team that values creativity, problem-solving, and collaboration in a fast-paced, dynamic environment. This is the career move you’ve been looking for!

About Us:

We’re committed to providing outstanding technical support to our clients and their customers. With innovation and quality at our core, our talented team ensures seamless service and support at every step.

Role Overview:

As a Technical Customer Support Specialist, you’ll be the primary point of contact for clients, resolving technical issues, and ensuring a smooth customer experience. Your expertise in troubleshooting and personalized support will reinforce our reputation for exceptional service.

Key Responsibilities:

• Customer Engagement: Assist clients via phone, email, and chat, addressing technical inquiries with efficiency and expertise
• Technical Solutions: Diagnose and resolve technical issues, offering tailored solutions to meet customer needs
• Team Collaboration: Work closely with colleagues to ensure fast issue resolution and continuous improvement in the customer experience
• Data Accuracy: Maintain up-to-date customer records and service logs for smooth service delivery
• Exceptional Service: Consistently provide high-quality interactions that build trust and customer loyalty

Requirements:

• Proficiency in German (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Spanish residency card
• At least one year of experience in Technical Customer Support or a related role.
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work: Engage and grow in a collaborative office environment

Ready to Elevate Your Career? Apply now to take your technical support career to new heights while delivering exceptional customer experiences!