Generic Job Role

Puig; Bilbao; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global beauty company in Bilbao is seeking a Beauty Advisor to enhance customer experience and meet sales targets. The ideal candidate will have a passion for luxury products, proven makeup expertise, and excellent communication skills. Responsibilities include acting as a brand ambassador, ensuring high customer satisfaction levels, and achieving KPIs related to sales. Offering a competitive compensation and benefits package, this role is perfect for someone who enjoys working in a dynamic team environment.

Servicios

Learning and development opportunities

Competitive compensation & benefits package

Creative work culture

Formación

• Experience in selling fragrances, makeup, or luxury brands.
• Proven experience as a makeup specialist.
• Ability to build lasting relationships with customers.

Responsabilidades

• Act as a brand ambassador and align with company values.
• Achieve sales targets and KPIs.
• Deliver an exceptional sales experience.
• Manage customer issues and maintain product knowledge.

Conocimientos

Sales techniques

Customer relationship management (CRM)

Communication skills

Team collaboration

Product knowledge

Descripción del empleo

The Opportunity

At PUIG, we are currently looking for a Beauty Advisor to join our team, reporting directly to the assigned Store Manager or Regional Manager.

As a Beauty Advisor, you will be the face of our prestigious brands, delivering an exceptional customer experience. PUIG is a global reference in fragrance, beauty, and luxury, and your professionalism will be key to reflecting our brand image, ensuring client satisfaction, and building lasting relationships.

In this role, you will play a crucial part in driving store performance by achieving both sales targets and qualitative KPIs, while working collaboratively within a dynamic team environment.

If you have a passion for luxury, sales, and providing a premium customer experience — we would love to hear from you!

What you'll get to do

• Act as a brand ambassador, demonstrating strong commitment and alignment with the company’s core values: insatiable curiosity, contagious enthusiasm, fairness and respect, entrepreneurial boldness, and shaping the future
• Ensure high levels of customer satisfaction by delivering an exceptional sales experience
• Achieve sales targets and KPIs set by the company, such as: sell-out, UPT, ATV, CRM, traffic conversion, CRM conversion, mystery shopper results, ranking, and productivity per hour
• Apply effective sales techniques to drive additional purchases, always ensuring the highest quality customer experience
• Manage any issues during and after the sale, and report relevant information to the store manager
• Maintain excellent product knowledge and brand history, staying up to date through internal training tools
• Promote customer loyalty by using internal tools, building lasting relationships, and following company procedures
• Uphold high standards in the store, including stockroom cleanliness and organization, and ensure compliance with Visual Merchandising (VM) guidelines

We'd love to meet you if you have

• Passionate about or with solid experience in selling fragrances, makeup, and luxury or niche brands
• Proven experience as a makeup specialist
• Customer‑oriented, with the ability to build lasting and trustworthy relationships
• Excellent communication skills and active listening ability
• Enjoy working in a team and are open‑minded, ambitious, dynamic, and proactive
• Flexible and adaptable to varying schedules and tasks
• Fluent in English; knowledge of additional languages will be considered a plus

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package