Generic Job Role

PUIG Deutschland GmbH; Bilbao; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading luxury brand company in Bilbao is looking for a Beauty Advisor to represent its prestigious brands. You will be responsible for delivering exceptional customer experiences, achieving sales targets, and maintaining high product knowledge. Ideal candidates are passionate about luxury products with proven sales abilities, excellent communication skills, and the ability to build lasting relationships. The role offers a supportive and creative work culture, with numerous opportunities for growth and development.

Servicios

Learning and development opportunities

Competitive compensation & benefits package

Welcoming work culture

Formación

• Solid experience in selling fragrances and luxury brands is preferred.
• Ability to build lasting and trustworthy relationships with customers.
• Excellent active listening abilities.

Responsabilidades

• Act as a brand ambassador and deliver exceptional customer service.
• Achieve sales targets and qualitative KPIs.
• Manage issues during and after the sale, reporting to the store manager.

Conocimientos

Sales techniques

Customer relationship management

Communication skills

Teamwork

Adaptability

Fluency in English

Descripción del empleo

The Opportunity

At PUIG, we are currently looking for a Beauty Advisor to join our team, reporting directly to the assigned Store Manager or Regional Manager.

As a Beauty Advisor, you will be the face of our prestigious brands, delivering an exceptional customer experience. PUIG is a global reference in fragrance, beauty, and luxury, and your professionalism will be key to reflecting our brand image, ensuring client satisfaction, and building lasting relationships.

In this role, you will play a crucial part in driving store performance by achieving both sales targets and qualitative KPIs, while working collaboratively within a dynamic team environment.

If you have a passion for luxury, sales, and providing a premium customer experience — we would love to hear from you!

What you'll get to do

Act as a brand ambassador, demonstrating strong commitment and alignment with the company’s core values: insatiable curiosity, contagious enthusiasm, fairness and respect, entrepreneurial boldness, and shaping the future.

Ensure high levels of customer satisfaction by delivering an exceptional sales experience.

Achieve sales targets and KPIs set by the company, such as: sell-out, UPT, ATV, CRM, traffic conversion, CRM conversion, mystery shopper results, ranking, and productivity per hour.

Apply effective sales techniques to drive additional purchases, always ensuring the highest quality customer experience.

Manage any issues during and after the sale, and report relevant information to the store manager.

Maintain excellent product knowledge and brand history, staying up to date through internal training tools.

Promote customer loyalty by using internal tools, building lasting relationships, and following company procedures.

Uphold high standards in the store, including stockroom cleanliness and organization, and ensure compliance with Visual Merchandising (VM) guidelines.

We'd love to meet you if you have

• Passionate about or with solid experience in selling fragrances, makeup, and luxury or niche brands
• Proven experience as a makeup specialist
• Customer-oriented, with the ability to build lasting and trustworthy relationships
• Excellent communication skills and active listening ability
• Enjoy working in a team and are open-minded, ambitious, dynamic, and proactive
• Flexible and adaptable to varying schedules and tasks
• Fluent in English; knowledge of additional languages will be considered a plus

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.