Front Office Manager (Maternity Cover)

Bikini Island & Mountain Hotels; Las Salinas; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A vibrant beach hotel in Mallorca is seeking an FO Manager for maternity cover to lead the front office team. Responsibilities include overseeing guest journeys, ensuring compliance with standards, and supporting reception operations. The ideal candidate possesses strong leadership and organizational skills, with proficiency in Opera Cloud and a high level of English. Join us to create unforgettable experiences while benefiting from opportunities for professional growth.

Servicios

Friends' rates in partner hotels

Opportunities for professional growth

Supportive work environment

Formación

• Previous experience as Head of Reception in 4* or 5* hotels.
• Proficiency in the Hotel Management System (PMS) Opera Cloud.
• High level of English; a third language is an advantage.

Responsabilidades

• Ensure compliance with Front Office Standard Operating Procedures.
• Oversee the guest journey and overall customer experience.
• Support the reception team during peak hours.

Conocimientos

Leadership skills

Organizational skills

Decision-making skills

Communication skills

Incident-resolution abilities

Herramientas

Opera Cloud

Microsoft 365

Guest-messaging platforms

OTA back-end management portals

HR management systems

Descripción del empleo

WHENCOMING TO BIKINI MAKE SURE TO WEAR SUNFLOWERS IN YOUR HAIR

Set in charming Colònia de Sant Jordi, on Mallorca’s south coast, Bikini Hotel Es Trenc is the ultimate beach destination where relaxed coastal vibes meet the energy of our vibrant lifestyle hotel. We offer more than just a hotel stay – it’s a unique journey driven by tasteful NENI food, hippie design, rich music, mindful movement and heartfelt service. Our team of hospitality enthusiasts ensures attention to detail, unwavering reliability and deep expertise, while encouraging creativity, ease, and joy. Ready to join us as FO Manager (Maternity Cover)and create unforgettable moments?

WHAT’S WAITING FOR YOU?

• By the founders of 25Hours hotels: creating exceptional and fun experiences, by blending professionalsm and pushing beyond limits
• Designhotel in a vibrant & dynamic atmosphere
• Everyone is welcome, embracing individuality, unique personalities, and creativity
• 5 working days/week with digital reporting of working hours
• Long season duration of up to 8 months with high occupancies. Always be in action…
• …yet time to relax. Depending on capacity you are advised to take vacation days also during the summer season.
• Want to explore the world? Benefit from friends' rates in partner hotels and discounts in many NENI restaurants
• Welcome to our Bikini world: opportunities for professional growth anddevelopment

WHAT`S IN YOUR LUGGAGE? YOU HAVE/YOU ARE....

• Previousexperience as Head of Receptionin 4* or 5* hotels.
• Proficiency in the Hotel Management System (PMS) Opera Cloud.
• High level of English: Third language an advantage.
• Strong leadership, organizational and decision-making skills.
• Excellent communication and incident-resolution abilities.
• Knowledge of functional systems such as: Microsoft 365 & SharePoint (document and communication management), Guest-messaging platforms (e.g., DialogShift), Direct booking & reservation tools (e.g.,HotelNetSolutions), OTA back-end management portals, Guest experience platforms (e.g., Duve), Supplier & invoicing systems (BBX), Staff & HR management systems (Factorial).

WHAT’S YOUR JOB ABOUT?

• Ensure compliance with Front Office Standard Operating Procedures.
• Oversee the guest journey and overall customer experience.
• Support the reception team during peak hours.
• Oversee the store and support its developments.
• Review PMS traces and initiate communication with involved departments.
• Coordinate daily with Reservations, Revenue Management, andF&B/ Operations.
• Oversee VIP guests and special arrivals.
• Coordinate daily room planning with Housekeeping.
• Review no-shows and initiate appropriate actions.
• Manage and prioritize departmental email communication.
• Approve Front Office invoices and supplier management.
• Supervise the SPA schedule and ensure proper coordination.
• Plan and oversee work schedules and vacation planning.
• Provide continuous training, coaching, and team development.
• Support staff performance and professional growth.

Do you want to become a Bikini ambassador? Apply with your CV including a letter or even better video of motivation and your salary expectations. We are looking forward to all applications and remain for all questions that may arise:

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