Front Office Agent Day and Night - Holiday Inn Barcelona Sant Cugat NEU

NOVUM Hospitality; Barcelona; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A hospitality company in Barcelona is seeking a Front Office Agent to ensure guest satisfaction and manage check-in/check-out processes. Candidates should have proven reception experience, strong communication skills in Spanish and English, and familiarity with PMS systems like OPERA. The role includes night shifts and prioritizes customer service excellence.

Formación

• Proven work experience as a receptionist.
• Ability to be resourceful and proactive when issues arise.
• Teamwork and ability to prioritize tasks.

Responsabilidades

• Ensure guests satisfaction as the most important task.
• Register and check guests in and out.
• Maintain a neat and orderly front desk.

Conocimientos

Customer service attitude

Solid written and verbal communication skills in Spanish and English

Multitasking and time-management skills

Ability to handle stress

Educación

High school degree

Additional certification in Office Management

Herramientas

OPERA PMS

Computer skills

Descripción del empleo

21.08.2025

Full-time 40 hours

Permanent

Overview

Your Tasks :

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location.

Responsibilities

• Guests satisfaction as the most important task
• Answer, screen and forward incoming phone calls / mails
• Register and check guests in
• Close guest accounts and check guests out
• Inform guests of the hotel rates and services
• Process accurate payment of guest accounts
• Complete and maintain any incident reports
• Listen and respond to guest queries
• Maintain a neat and orderly front desk and reception area
• Night shifts are also part of it

Requirements & Personal Attributes

• Proven work experience as a receptionist
• Solid written and verbal communication skills in Spanish and English
• Computer skills
• PMS skills, preferably OPERA
• Ability to be resourceful and proactive when issues arise
• Multitasking and time-management skills, with the ability to prioritize tasks
• Ability to handle stress and stay calm under pressure
• Customer service attitude
• High school degree; additional certification in Office Management is a plus
• Teamwork

We Offer

• If you feel addressed, we look forward to your exciting application. Please use the "Apply" button.