Front Desk Agent Trainee

EY; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury hotel brand in Marbella is seeking a Front Office Agent trainee to provide exceptional guest experiences. This role involves welcoming guests, managing bookings, and anticipating their needs while maintaining a warm atmosphere. The ideal candidate should have a bachelor's degree in hospitality, be fluent in English and the local language, and possess strong communication and teamwork skills. Join a dynamic team that prioritizes service and personal growth.

Formación

• Fluent in local language and English; additional languages highly valuable.
• Proactive, positive, energetic, dynamic, empathetic team player passionate about service.

Responsabilidades

• Warmly welcome guests and kick off memorable experiences.
• Support Front Office Supervisors in all required tasks.
• Take and manage guest bookings and up-selling opportunities.
• Check guests in and out swiftly and manage safety deposit boxes.
• Stay one step ahead of guests’ needs and handle requests.

Conocimientos

Customer service

Communication

Teamwork

Proactiveness

Educación

Bachelor’s degree in hospitality

Descripción del empleo

About Kimpton Los Monteros Marbella

KIMPTON LOS MONTEROS MARBELLA is a Mediterranean oasis celebrating the golden 70s, featuring 195 rooms and suites, diverse gastronomic spaces, swimming pool, spa, sports areas and breathtaking coastal views. It embodies iconic luxury with the warmth and connection of the Kimpton brand in Marbella’s premier area.

Why Kimpton?

At Kimpton we value authenticity, initiative, and personal growth. We trust our team to deliver creative, guest‑centric experiences, support each other’s innovation, and make every moment meaningful. You matter here.

What is the Internship?

As a Front Office Agent trainee you will offer local insights, anticipate every detail, and create a warm atmosphere that makes guests feel at home.

Your Day‑to‑Day

• Warmly welcome guests and kick off memorable experiences.
• Support Front Office Supervisors in all required tasks.
• Take and manage guest bookings, up‑selling opportunities, and communicate ways to improve their stay.
• Check guests in and out swiftly—take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs—record and act on preferences, handle messages, requests, questions, and concerns.
• Serve as a trusted contact for all guests—help with bill issues, local knowledge, and loop in management when necessary.
• Maintain a brand‑ambassador appearance and presence.
• Stay informed about daily events and activities.

Qualifications

• Bachelor’s degree in hospitality or related field.
• Fluent in local language and English; additional languages highly valuable.
• Proactive, positive, energetic, dynamic, empathetic, team‑worker, and passionate about service.