From Hola to Olá Start Your New Life in Lisbon Today

Cross Border Talents; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading international service provider is seeking a Spanish-Speaking Client Support Advisor in Lisbon, Portugal. You'll act as the first point of contact for clients, managing bookings, guiding inquiries, and handling claims. Candidates should be fluent in Spanish and English, possess excellent interpersonal skills, and ideally have experience with GDS tools. The role offers competitive remuneration, performance bonuses, and opportunities for advancement in a vibrant work environment.

Servicios

Competitive salary

Performance bonuses

Paid training

Clear career progression

Learning and leadership programs

Responsabilidades

• Managing bookings creating, updating, or canceling reservations.
• Guiding customers via phone, email, or chat with professional support.
• Assisting with special services like mobility support.
• Handling claims such as delays or cancellations.
• Providing accurate information for confident decisions.
• Going above and beyond for personal customer interactions.

Conocimientos

Fluency in Spanish (C1)

Strong command of English (B2)

Excellent interpersonal skills

Experience with GDS tools

Customer service experience

Herramientas

Amadeus

Galileo

Sabre

Descripción del empleo

Role: Spanish-Speaking Client Support Advisor
Location: Lisbon, Portugal
Type: Full-time (40h/week)
Start Date: September 2025

Step into a Career That Matters

Ready to elevate your future? This is more than just another job its your opportunity to grow within one of the worlds leading technology and service providers. We support some of the most recognizable brands across 70+ countries and have been consistently awarded for our workplace culture, career development programs, and global impact.

Joining our team in Lisbon means you'll be part of a diverse, international community that thrives on innovation, teamwork, and creating excellent customer journeys.

What You'll Be Doing

As a Client Support Advisor, you'll be the first point of contact for travelers and customers, helping them with a variety of requests. Your role will include:

• Managing bookings creating, updating, or canceling reservations.
• Guiding customers via phone, email, or chat with professional and friendly support.
• Assisting with special services (VIP clients, mobility support, or tailored travel needs).
• Handling claims such as delays, cancellations, or strikes with empathy and efficiency.
• Providing accurate, real-time information to help customers make confident decisions.
• Going above and beyond so that every interaction feels personal and memorable.

What Makes You a Great Fit

• Fluency in Spanish (C1) and strong command of English (B2), both spoken and written.
• A natural communicator with excellent interpersonal skills and a positive, team-oriented mindset.
• Previous experience with GDS tools (Amadeus, Galileo, Sabre) is highly valued.
• At least 6 months experience in customer service, tourism, or travel-related roles preferred.
• Above all, a willingness to learn, grow, and bring energy to every interaction.

Why Join Us in Lisbon?

• Competitive salary with additional performance bonuses.
• A central Lisbon office, easily accessible and surrounded by the city vibrant culture.
• Paid training to set you up for success from day one.
• Clear career progression with 80% of our leaders promoted internally.
• Learning and leadership programs to fuel your professional growth.

And beyond the job life in Portugal means over 300 days of sunshine a year, rich culture, delicious cuisine, and the chance to live where others come for vacation. Lisbon offers the perfect mix of career opportunities and Mediterranean lifestyle.

Diversity & Equal Opportunity

We believe in one global team. Our recruitment and workplace practices are inclusive and respectful of all individuals regardless of race, gender, age, nationality, disability, religion, or orientation. Everyone deserves the chance to thrive and we're here to make that happen.