French-Speaking Onboarding Specialist for SaaS

BizAway; Madrid; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A fast-growing travel management company in Madrid is seeking an Implementation Specialist fluent in English to oversee client onboarding and ensure a smooth transition to the platform. The ideal candidate will possess strong organizational and project coordination skills, with experience in managing client relationships. This role offers attractive compensation, including equity, and the opportunity for flexible hybrid work arrangements. Join a multicultural environment that values proactivity and innovation.

Servicios

Attractive Compensation, Including Equity

Free coffee and beers

Hybrid working policy

Formación

• Proficiency in English required; additional languages are a plus.
• Experience with CRM and ticketing systems is advantageous.
• Prior exposure to SaaS, travel tech, or customer onboarding is a bonus.

Responsabilidades

• Own the onboarding journey for mid-market clients.
• Lead discussions to gather customer requirements.
• Manage platform rollout and training sessions.
• Monitor post-onboarding behavior and provide support.
• Collaborate with various teams for cohesive onboarding.

Conocimientos

Excellent oral and written English communication skills

Strong project coordination

Organizational skills

Comfortable with data setup tasks

Clear communication style

Process-oriented mindset

Proactivity

Flexibility

Herramientas

Salesforce

Zendesk

Notion

Asana

Descripción del empleo

A fast-growing travel management company in Madrid is seeking an Implementation Specialist fluent in English to oversee client onboarding and ensure a smooth transition to the platform. The ideal candidate will possess strong organizational and project coordination skills, with experience in managing client relationships. This role offers attractive compensation, including equity, and the opportunity for flexible hybrid work arrangements. Join a multicultural environment that values proactivity and innovation.