French-Speaking Customer Support Specialist - Barcelona

Coty; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading beauty company in Barcelona is seeking a Customer Service Representative to provide outstanding support to customers by resolving inquiries with efficiency and professionalism. The ideal candidate will have a high school diploma and 1-3 years of experience in customer service. Key responsibilities include managing orders, resolving issues, and collaborating with internal teams. The position offers competitive remuneration, meal tickets, and access to company products. Join us in fostering customer satisfaction and loyalty.

Servicios

Competitive remuneration

Ticket restaurant

Company products / Access to the company shop

Life and accident insurance

Formación

• 1-3 years of experience in a customer service, support, or call center role.
• Basic fluency/proficiency in English and proficient or native in French.

Responsabilidades

• Act as the first point of contact for customer support across multiple channels.
• Handle customer orders from placement to invoicing, ensuring accuracy.
• Work with internal teams to address blocked orders and track deliveries.
• Troubleshoot and resolve customer issues efficiently.

Conocimientos

Problem-solving skills

Communication skills

Multitasking ability

Interpersonal skills

MS Excel skills

Educación

High school diploma or equivalent

Bachelor's degree in a relevant field

Herramientas

SAP for Order Processing

CRM tools (Salesforce, Zendesk)

Descripción del empleo

A leading beauty company in Barcelona is seeking a Customer Service Representative to provide outstanding support to customers by resolving inquiries with efficiency and professionalism. The ideal candidate will have a high school diploma and 1-3 years of experience in customer service. Key responsibilities include managing orders, resolving issues, and collaborating with internal teams. The position offers competitive remuneration, meal tickets, and access to company products. Join us in fostering customer satisfaction and loyalty.