French Luxury Reservations Consultant

Accorcorpo; Laza; Presencial; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Paid holidays

Discounted rates

Daily meal allowance

Incentive plan

Training & development

Career growth

Work-life balance

Diverse, inclusive culture

Descripción de la vacante

Accor is seeking a Luxury Reservation Consultant (French Speaker) to join our Global Reservation Centre in Barcelona. You will handle inbound calls, reserve rooms and suites for luxury brands worldwide, and use your hospitality expertise to engage guests with tailored recommendations.

You will work in a diverse, international environment focused on delivering exceptional service, achieving sales targets, and maximizing revenue across our iconic properties.

Formación

• Background in sales, customer service, hospitality or tourism.
• Native or proficiency in French with English at C1–C2.
• Strong communication and active listening skills.
• Comfortable using computers and new software.

Responsabilidades

• Handle inbound booking calls and upsell luxury experiences.
• Advise guests with knowledgeable recommendations across brand hotels.
• Meet sales targets while delivering exceptional service.
• Engage guests in authentic conversations to maximize revenue.

Conocimientos

French fluency

Hospitality sales

Customer service

Active listening

English proficiency

Tech savvy

Descripción del empleo

Accor is seeking a Luxury Reservation Consultant (French Speaker) to join our Global Reservation Centre in Barcelona. You will handle inbound calls, reserve rooms and suites for luxury brands worldwide, and use your hospitality expertise to engage guests with tailored recommendations.

You will work in a diverse, international environment focused on delivering exceptional service, achieving sales targets, and maximizing revenue across our iconic properties.