French Customer Advisor - Barcelona, Spain

JR Spain; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading recruitment agency is seeking a French Customer Advisor in Barcelona to assist users of a prominent technology services company. The role involves technical support via various channels and requires fluency in French and advanced English. Applicants should have prior experience in customer support and a passion for technology. A full-time position with relocation benefits is offered, including flight tickets and a generous training program.

Servicios

Relocation package

Continuous training and development program

Dynamic work environment

Formación

• Native level of French and a C1 level of English required.
• Prior customer-facing experience (B2B or B2C).
• Ability to work in a metric-focused work environment.

Responsabilidades

• Interact with users via email, phone, and chat.
• Troubleshoot technical issues including software and hardware problems.
• Analyze user accounts and recommend solutions.

Conocimientos

Native level of French

C1 level of English

Customer facing experience

Multi-channel customer support experience

Excellent communication skills

Technical problem-solving skills

Descripción del empleo

Social network you want to login/join with:

French Customer Advisor - Barcelona, Spain, barcelona

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Client:

Cross Border Talents

Location:

barcelona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

437960531739934720032460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

We are recruiting tech savvy experts to support the users of a world leader company in in technology services.

Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

As a Technical Support Expert your responsibilities will be:

• Interact with users via email, phone, and chat
• Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
• Troubleshoot technical questions including software, hardware, and logistic questions
• Escalate complex issues and provide context to the reason for the escalation

Requirements

To be successful in this role you need:

• Native level of French and C1 level of English
• Previous customer facing experience (B2B or B2C)
• Prior experience in multi-channel customer support
• Experience working within a metric and target focused work environment
• Excellent listening and communication skills, written and verbal
• Demonstrated ability to work through complex technical problems
• Strong attention to detail

What do we offer:

• Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday
• Relocation Package:
  • Flight/Train tickets
  • 600€ after 1 month in the company
  • PCR test cost compensation
• Continuous training and development program
• Employment with the world's largest provider of contact center services
• Excellent work environment, great colleagues, social arrangements and personal development
• Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team