Fraud Investigation Specialist

Cross Border Talents; Barcelona; Presencial; EUR 20.000 - 23.000; Jornada completa

Descripción de la vacante

A global marketplace in Barcelona is seeking a Fraud Investigation Specialist to help protect its platform from fraudulent activities. The role involves investigating suspicious cases, validating documents, and maintaining compliance standards. Ideal candidates should have at least 6 months of relevant experience, speak German at a C1 level and English fluently, and possess strong analytical and communication skills. The position offers a competitive salary and a supportive environment for career growth.

Servicios

Competitive salary

Fully paid training

Career development plan

Vibrant office environment

Formación

• C1 level in German and fluent in English.
• 6+ months experience in fraud prevention or risk analysis.
• Excellent communication skills and adaptability under pressure.

Responsabilidades

• Investigate and verify suspicious activity.
• Review and validate customer-submitted documents.
• Manage and resolve fraud cases within strict timelines.
• Maintain precise records and compliance with SLAs.
• Communicate professionally in sensitive situations.

Conocimientos

Data-driven decision making

Attention to detail

Analytical skills

Communication skills

Problem-solving

Herramientas

CRMs

Tracking platforms

Descripción del empleo

Are you naturally curious, detail-oriented, and passionate about uncovering the truth?

Join our dynamic Fraud Prevention team in Barcelona and help protect a leading global marketplace from fraudulent activity while growing your career in a supportive, international environment.

What You’ll Do:

As a Fraud Investigation Specialist, you’ll play a key role in detecting, analyzing, and resolving potential fraud cases to keep our marketplace safe and trusted.

Your day-to-day will include:

• Investigating and verifying suspicious or high-risk activity using advanced internal tools and clear processes.
• Reviewing customer-submitted documents and validating authenticity with accuracy and discretion.
• Managing and resolving fraud cases within strict timelines, ensuring timely and fair outcomes.
• Tracking pending documentation and following up with customers as needed.
• Maintaining precise records and adhering to internal SLAs and compliance standards.
• Communicating professionally with customers and internal teams, even in sensitive or escalated situations.
• Identifying patterns, sharing insights, and helping improve fraud prevention workflows.

What You Bring:

We’re looking for someone who is analytical, proactive, and confident in making data-driven decisions.

You’ll be a great fit if you:

• Speak German at C1 level and English fluently.
• Have 6+ months of experience in fraud prevention, risk analysis, or back-office support in a digital marketplace environment.
• Consistently meet KPIs and bring a high level of accuracy to your work.
• Have excellent communication skills, empathy, and adaptability especially under pressure.
• Are comfortable with OS-level systems (iOS, Android, Windows) and operational tools like CRMs or tracking platforms.
• Work autonomously, think critically, and always aim for root‑cause solutions.
• Are dependable, punctual, and maintain strong professional ethics.

Why You’ll Love Working With Us:

We believe in empowering our people to grow, contribute, and make an impact.

Here’s what we offer:

• Permanent, full‑time position (39h/week) – Monday to Friday 9:00 -18:00
• Competitive salary: 20,000- 23,000 gross/year + bonus
• Beautiful Barcelona office in a vibrant, international environment
• Fully paid training to set you up for success
• Career development plan and access to specialized courses

Ready to make a real impact?

Join us in building a safer digital world one investigation at a time.

Apply now and become part of our Fraud Prevention team in Barcelona!