Fraud Activity Agent Back Market

Cbtalents; Barcelona; Presencial; EUR 22.000 - 25.000; Jornada completa

Descripción de la vacante

A global marketplace in Barcelona is seeking a detail-oriented Fraud Activity Agent. You will be responsible for detecting and preventing fraudulent activities while communicating with customers. The ideal candidate is fluent in German and English and has strong analytical skills. This full-time position offers a competitive salary and performance-based bonuses.

Servicios

Competitive base salary

Performance-based bonus

Dynamic and international work environment

Formación

• Fluency in German and English (mandatory).
• Strong analytical and problem-solving skills.
• Previous experience in fraud detection or customer service is an advantage.

Responsabilidades

• Monitor and analyze transactions to detect potential fraud.
• Investigate suspicious activities and escalate cases as needed.
• Collaborate with internal teams to strengthen fraud prevention processes.
• Communicate with customers to verify transactions and resolve issues.
• Maintain accurate records and provide reports on fraud trends.

Conocimientos

Fluency in German

Fluency in English

Analytical skills

Problem-solving skills

Customer Service

Descripción del empleo

Overview

Position: Fraud Activity Agent Back Market

Languages Required: German English

Start Date: ASAP

Location: Barcelona On-Site

Salary & Benefits:

Base Salary: 22000 gross / year

Bonus: Up to 2400 gross / year

Company: Back Market

Job Description

We are looking for a detail-oriented Fraud Activity Agent to join Back Market in Barcelona. The successful candidate will be fluent in German and English and will play a key role in detecting investigating and preventing fraudulent activity to protect both the company and its customers.

Responsibilities

• Monitor and analyze transactions to detect potential fraud.
• Investigate suspicious activities and escalate cases as needed.
• Collaborate with internal teams to strengthen fraud prevention processes.
• Communicate with customers to verify transactions and resolve issues.
• Maintain accurate records and provide reports on fraud trends.

Qualifications

• Fluency in German and English (mandatory).
• Strong analytical and problem-solving skills.
• Previous experience in fraud detection risk management or customer service is an advantage.
• Ability to work on-site in Barcelona.

Benefits

• Competitive base salary plus performance-based bonus.
• Opportunity to work with a fast-growing global marketplace.
• Dynamic and international work environment.

Key Skills

• Electrical
• Academics
• Customer Service
• Computer Data Entry
• Cardiac Surgery
• Freight Forwarding

Employment Type: Full Time

Experience: years

Vacancy: 1

Yearly Salary: 22000 - 24400