Forward Deployed Engineer, Enterprise - Barcelona

Murphy AI; Barcelona; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Stock options

Healthy meals (Nora Foods & Kombo)

Cobee card

Job summary

Murphy is seeking a Forward Deployed Engineer to own the technical execution of AI agent builds for our enterprise customers, mainly banks and large lenders. You scope with the customer's technical and operations leads, design the agent, build and test it, and launch it on their systems. After launch, you own the agent's performance and iterate strategies across languages and channels.

You’ll be based in Barcelona and lead enterprise deployments for banks and large lenders in Spain.

Qualifications

• 5+ years in a technical customer-facing role such as forward deployed engineering or solutions engineering.
• You write code and SQL, and work with APIs to build integrations end to end.
• Hands-on experience building with LLMs: prompting, evals, guardrails, harnesses.
• Delivered production systems for enterprise customers with structured testing and iteration.
• Able to explain technical decisions to senior stakeholders and translate requirements into delivery plans.
• Comfortable in fast-moving, ambiguous environments where you shape the solution while building it.
• Native-level Spanish and fluent English.

Responsibilities

• Own end-to-end delivery of enterprise agent builds from POC to production launch.
• Define agent operating procedures with the customer and implement them as agent behavior.
• Design and engineer prompts and logic for multi-language, multi-channel conversations.
• Configure Murphy to match client needs: call windows, retry rules, channels, payment links, and hand-offs to humans.
• Build evaluation/harnesses and regression tests against real call outcomes.
• Integrate with customer systems: core banking, collections platforms and data pipelines.
• Diagnose failures from transcripts/logs and drive fixes with Engineering.
• Analyze production metrics (contact rates, promises, payments) and propose agent/strategy improvements.
• Collaborate with customer stakeholders to define success metrics and timelines.
• Support Account Executives with technical discovery and demos for deals.
• Turn lessons into reusable templates and train new FDEs.

Skills

Technical customer-facing

Code & SQL

LLMs experience

Production systems

Stakeholder communication

Spanish + English

Education

CS/Engineering/Math degree

Tools

APIs

Job description

Murphy deploys AI agents for banks starting with the most straightforward business case: voice AI for debt collection. We’ve built a fully‑fledged platform designed to optimize recovery rates while maintaining respectful and personalized communication.

Our AI‑powered agents adapt instantly, engaging with debtors across channels like voice, messengers, email and SMS to maximize results while preserving trust.

We’re live with Santander, Revolut, BBVA and dozens others. We’ve proven the product in large‑scale pilots with top‑tier banks. And now we need to move fast to secure leadership in this $300Bn+ industry.

About the team

Collections agents only work in production when someone owns the build in detail. Each one handles regulated conversations, sensitive customer situations and payment outcomes, and has to behave correctly every time.

Forward Deployed Engineers own that build. They turn a customer's collections strategy, policies and systems into a working agent, prove it in a POC, and take it to full production. They work with Account Executives during the sale, with Deployment Strategists after go‑live, and with Product and Engineering to make the platform better with every deployment.

About the role

As a Forward Deployed Engineer, you own the technical execution of AI agent builds for our enterprise customers, mainly banks and large lenders. You scope with the customer's technical and operations leads, design the agent, build and test it, and launch it on their systems. After launch, you own the agent's performance: you analyze production data, explain results to the customer, and decide what to change in the agent and the contact strategy. Each deployment should leave behind patterns, tools and tests that make the next one faster.

You’ll be based in Barcelona and lead enterprise deployments for banks and large lenders in Spain.

In this role, you will

• Own end-to-end delivery of enterprise agent builds, from POC scoping through implementation, evaluation and production launch.

• Define the agent operating procedures (actions, guardrails, escalations) with the customer, and turn them into agent behavior.

• Design and engineer the prompt and agent logic that drives identification, negotiation and payment conversations, across languages and channels.

• Configure Murphy to fit each client's needs on how and when to reach debtors: call windows, retry and frequency rules within each country's regulations, channel mix (voice, SMS, RCS, WhatsApp), payment links and hand-offs to human agents.

• Build evaluation and simulation harnesses, plus regression tests against real call outcomes, to catch errors and drift before customers do.

• Build, validate and maintain integrations with customer systems: core banking, collections platforms, data pipelines, telephony.

• Diagnose failures from transcripts, traces and logs, find the root cause, and fix it in the agent or flag it to Engineering.

• Analyze production performance (contact rates, promises, payments, funnel) with SQL and dashboards, explain changes to the customer, and turn findings into agent or strategy improvements.

• Work with senior technical and operations stakeholders at the customer to define success metrics and deliver against timelines.

• Support Account Executives with technical discovery and demos for strategic deals.

• Turn recurring lessons into reusable templates and playbooks, and help train newer FDEs.

Your background looks something like this

• 5+ years in a technical customer-facing role: forward deployed engineering, solutions engineering, implementation engineering, technical consulting or technical product management.

• You write code and SQL, work with APIs and build integrations end to end.

• Hands‑on experience building with LLMs: prompting, evals, guardrails, harnesses, tool use.

• You've delivered production systems for enterprise customers that needed structured testing and iteration.

• You explain technical decisions clearly to senior stakeholders and turn requirements into a delivery plan.

• You're comfortable in fast‑moving, ambiguous situations where you shape the solution as much as you build it.

• Native-level Spanish and fluent English.

Even better if you have

• Experience in banking, lending or collections, or with regulated customer communications.

• Voice AI or telephony experience.

• A Computer Science, Engineering or Math degree, or equivalent experience.

What we offer

Competitive salary, based on your skills, experience and impact.

Stock options: Because we all build Murphy together – you'll own a piece of what we’re creating.

Impact: Be part of our startup journey from day one, playing a key role in our growth and building something meaningful from the ground up.

Learning: Continuous development through trainings, knowledge‑sharing, and exposure to other top-tier startups in our ecosystem.

Healthy meals: No more boring tupperware – enjoy daily meals with Nora Foods & Kombo. We cover 50% of each order!

Cobee card: Flexible compensation for transport and restaurants, so you can make the most of your net salary.

Ride into work: Forget traffic jams – hop on your Panot e‑bike and cruise to the office! We cover 50% of your subscription.

Hybrid & Flexible: Our default setup is hybrid – 3 days a week at our office in Poblenou, surrounded by a thriving tech scene, and 2 days of remote work. But if there’s one thing that defines us, it’s flexibility: we trust you to organize your time and space in the way that helps you do your best work.

We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected.