Flemish + French Remote Customer Service Agent

Recruit4.work; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading international insurance provider is seeking a Customer Service Agent to assist their Belgian clients with insurance plans from a remote setting. Fluency in Flemish and French is mandatory, alongside a customer-oriented attitude. Responsibilities include answering customer inquiries, providing advice, and keeping them updated on claims. This position offers competitive salary, performance bonuses, meal vouchers, and vacation days, with a 100% remote option or hybrid for Madrid residents.

Servicios

Competitive salary + performance bonuses

Meal vouchers

26 + 7 vacation days

All equipment provided

Private health insurance after 1 year

Ongoing training and wellbeing activities

Free employee policy + support programs

Formación

• Fluent in Flemish and French, knowledge of English and Spanish is a plus.
• 1 year in customer service preferred.
• Strong communicator – verbal & written.
• Detail-oriented, adaptable & stress-resistant.
• Great listener, problem-solver & multitasker.

Responsabilidades

• Answer incoming calls and emails from customers.
• Provide advice for customer queries and incidents.
• Keep customers informed about claim status.
• Make follow‑up calls on claims.
• Record all relevant data accurately in the systems.

Conocimientos

Customer-oriented and empathetic

Excellent communication (verbal & written)

Problem-solving and analytical skills

Active listening and adaptability

Tolerance to stress

Educación

Secondary Education

Herramientas

MS Office

Descripción del empleo

Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer‑centric approach and innovative service solutions.

🌟 Ready to take your career to sunny Madrid? ☀️

We’re looking for a Customer Service Agent to assist our Belgian clients who have taken out our insurance plans. You’ll help customers with questions, claims, and service updates — always ensuring the best possible experience 💬✨

💼 Responsiblities

• 📞Answer incoming calls and emails from customers, partners, and suppliers.
• 📲Provide advice, guidance, and solutions for customer queries and incidents.
• 🤝Keep customers informed about coverage, claim status, and resolutions.
• 🛠️Make follow‑up calls on claims and collections.
• 💰Apply cross‑selling and retention techniques where applicable.
• 💻Record all relevant data accurately in our systems.

🧠 Skills & Abilities

• Customer-oriented and empathetic 💙
• Excellent communication (verbal & written)
• Results-driven and proactive 🚀
• Strong problem-solving and analytical skills
• Active listening and adaptability
• Tolerance to stress and perseverance 💪

✅ Requirements

• 🗣️ Fluent in Flemish and French (both mandatory), knowledge of English and Spanish is a plus
• 👉🏻1 year in customer service preferred
• 💬 Strong communicator – verbal & written
• 💻 Basic computer skills (MS Office)
• 💪 Detail‑oriented, adaptable & stress-resistant
• 🤗 Great listener, problem-solver & multitasker
• 🌟Customer-first attitude

🎓 Education & Technical Skills

• Secondary Education 🎓
• Telephone excellence ☎️
• Complaint handling and customer communication 💬
• Active listening and computer literacy 👂🏻

🎁 What we offer

• 💻 100% remote or hybrid setup (if you live in Madrid)
• 💰 Competitive salary + performance bonuses
• 🍽️ Meal vouchers
• 🌴 26 + 7 vacation days per year
• 💡 All equipment provided (laptop, headset, HDMI / USB adapter)
• 🏥 Private health insurance after 1 year
• 🎓 Ongoing training and wellbeing activities
• 🛡️ Free employee policy + support programs

📍 Location

100% Remote (or hybrid if based in Madrid)

#remote #customerservice #madrid #flemish #french