First Line Analyst with French 80% FROM HOME

Computacenter; Barcelona; Híbrido; EUR 21.000; Jornada completa

Descripción de la vacante

A global IT services provider in Barcelona is looking for a Dutch speaker with fluent English to join their team. The successful candidate will resolve IT issues and support users across Europe while working in a hybrid environment. Responsibilities include answering support queries, documenting calls, and maintaining customer satisfaction. The position offers full training, a permanent contract, and various benefits such as private health insurance and free online language classes. A commitment to communication and teamwork is essential.

Servicios

Hybrid position (80% work from home)

Fully paid training

Salary: 20,535.87€ gross/year

Ticket Restaurant (1100€ per year)

Private health insurance

Career development opportunities

Free online language classes

Fast recruitment process

Formación

• Fluent in French and English with advanced Dutch or German as a plus.
• Interest in learning about IT.
• Logical thinker with an enjoyment for problem-solving.
• Outstanding communication skills with a customer-focused mindset.
• Ability to multitask and work in a team.
• Respect for schedules and punctuality.

Responsabilidades

• Answering support queries via tools, phone, and email.
• Resolving IT issues for partners during office work.
• Documenting and logging calls on the ticketing tool.
• Delegating unresolved problems to competent teams.
• Maintaining customer satisfaction levels.
• Communicating with team members and departments.

Conocimientos

Fluent in French

Fluent in English

Advanced level of Dutch or German

Outstanding communication skills

Logical thinking

Enjoy helping others

Multitasking ability

Teamwork

Punctuality

Descripción del empleo

Computacenterisaleadingindependenttechnologypartner,trustedbylargecorporateandpublicsectororganizations.Wehelpourcustomerstosource,transformandmanagetheirITinfrastructuretodeliverdigitaltransformation,enablingusersandtheirbusinessworldwide.

InSpainweareaGlobalServiceDesk.WetailorITrelatedknowledgeandservices,andassisteveryemployeeandbusinesspartnersofourcustomersasanindividual,byfindingpracticalsolutionstotheirITproblems.

WearelookingforDutchSpeakerwithfluentEnglishtojoinourteamatComputacenterSpain.

ThemainresponsibilitiesofthisrolewillbetoworktogetherwiththemembersofdifferentotherITsupportteamsandcommunicatewithuserswhilefindingpracticalsolutionstotheirITproblems.

Yourfuturetaskswillbe…

Youwillbepartofafriendlyteamforoneofourinternationalcustomersandyou’llberesponsibleforfindingpracticalsolutionstoITproblems.You’llenjoyanenvironmentwherepeoplesupportandrespecteachother,whiledoingthefollowingtasks:

• Answeringandsupportqueriesviatools,phoneandemail,keepingdailycontactwithouruserscallingfromalloverEurope
• ResolvingITissuesofourpartnerswhichcanoccurduringthecourseofofficework
• Documentationandloggingofcallsontheticketingtool
• Delegationofproblemswhichcannotberesolvedtothecompetentteams
• Maintainingandimprovingcustomersatisfactionlevel
• Communicationwithyourdirectteammembersanddifferentdepartments

Whatdoweofferyou?

• Isahybridposition(80%workfromhome).
• Fullypaidtrainingfromthebeginning
• Salary:20,535.87€gross/year
• TicketRestaurant(1100€peryear),andPrivatehealthinsurance
• Rotationshift:from7AM-7PMMondaytoFriday.
• Permanentcontract,39hperweekintotal
• Careerdevelopmentandleadershipprogramopportunities.
• Freeonlinelanguageclasses(GER,FRE,SPA&ENG)
• Aninternationalenvironmentwherepeoplesupportandrespecteachother
• Fastrecruitmentprocess!

Youaretheidealcandidateif....

• YouarefluentinFrenchandEnglish.HavinganadvancedlevelofDutchorGermanisaplus
• YouareinterestedinlearningaboutIT
• Youhavelogicalthinkingandenjoyhelpingotherpeopletosolvingissues
• Youhaveoutstandingcommunicationskillsandcustomerfocusedmind-set
• Youhavetheabilitytodomultitasking
• Youenjoyworkinginateam
• Yourespectthetimescheduleandarepunctual

Aboutus

ComputacenterisaleadingindependentproviderofITinfrastructureservices.Wehaveabout15,000employeesworldwidewhoareaccompanyingourinternationalcustomersontheirpathtodigitaltransformation.Ourteamofprofessionalsservescorporateandgovernmentclientsinavarietyofindustries.Wesupportaround4.2millionusersfromourGlobalServiceDesk.Theyareinmorethan70countriesandspeak30languages.

Atourservicedesklocations,youcanexpectadynamic,internationalandinformalworkenvironmentwithflexibleworkschedulesandvariousoffersforprofessionalandpersonaldevelopment.Ourinformalatmosphereandthestrongfeelingofbelongingmakesyoufeellikebeingpartofagreatcommunity.

Interestedinjoiningacompanywithastrongsenseofcommunity?

We’regrowing.We’rehiring.Weencourage.Weempower.Wesupport.

#CCwinningtogether