Finnish-Speaking Travel Agency Customer Support in Barcelona!

Cross Border Talents; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading travel agency in Barcelona is seeking a Finnish-speaking Customer Support Agent to assist customers with travel inquiries and bookings. This onsite position offers a competitive salary and opportunities for career development in a vibrant city. Candidates must have strong English communication skills, previous customer service experience is preferred, and they must reside in Barcelona. Join a supportive team that values contributions and fosters professional growth.

Servicios

Access to exclusive travel discounts

Career development opportunities

Regular team-building events

Formación

• Previous experience in a customer service role is highly valued.
• Ability to work well under pressure and manage multiple tasks.
• Must be based in Barcelona and legally allowed to work.

Responsabilidades

• Serve as the first point of contact for Finnish-speaking customers.
• Resolve customer issues and ensure satisfaction.
• Communicate via phone, email, and chat professionally.

Conocimientos

Native Finnish speaker

Strong communication skills in English

Customer service experience

Enthusiasm for travel

Problem-solving mindset

Descripción del empleo

Exciting Job Opportunity: Finnish-Speaking Onsite Travel Agency Customer Support in Barcelona (Locals Only)

Are you a Finnish-speaking local in Barcelona with a passion for travel and a desire to provide exceptional customer service? We have a fantastic opportunity for you to join our dynamic team as a Customer Support Agent at a leading global travel agency. If you thrive in a fast-paced, multicultural environment and are eager to make a positive impact on travelers journeys, this is the perfect role for you!

What We Offer:

• Location: Barcelona, onsite only, offering the chance to work in a vibrant international city.
• Full-time position with a competitive salary package tailored to your experience and performance.
• Be part of a supportive and inclusive work environment within a global travel company, collaborating with team members from diverse cultural backgrounds.
• Opportunities for career development and growth within the company, with the potential to advance into more senior positions.
• Continuous learning with training programs designed to enhance your travel knowledge and customer service skills.

Your Responsibilities:

• Serve as the first point of contact for Finnish-speaking customers, handling their travel inquiries, bookings, and support needs.
• Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction and maintaining a positive customer experience.
• Communicate professionally via phone, email, and chat, providing clear and accurate information on travel options, policies, and procedures.
• Work closely with our internal teams to ensure seamless operations, including coordinating with sales, marketing, and logistics departments.
• Contribute to improving processes and services by providing feedback on customer interactions and identifying potential areas for enhancement.

What Were Looking For:

• Native Finnish speaker with strong communication skills in English (both written and verbal).
• Previous customer service experience (preferably within a travel agency or similar industry) is highly valued but not required.
• Enthusiasm for travel and a strong desire to help customers plan their perfect trips, making memorable experiences possible.
• Ability to work well under pressure, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Must already be based in Barcelona, as this is an onsite role and is open to locals only.
• A friendly, proactive, and solution-oriented mindset, with excellent interpersonal skills.

Why Join Us?

• A chance to work in the heart of Barcelona, one of Europes most exciting and vibrant cities, with plenty of opportunities to enjoy the local lifestyle while working in a creative and innovative environment.
• Access to exclusive travel discounts, allowing you to explore new destinations and deepen your passion for travel.
• Collaborative culture where your contributions are valued, and you have the opportunity to grow both personally and professionally.
• Regular team-building events and social activities, fostering a positive and engaging workplace atmosphere.

If you are a Finnish-speaking local looking to embark on an exciting new career in travel customer support, wed love to hear from you! Apply today and take the next step towards a fulfilling role where you can help travelers from around the world create unforgettable experiences!