Field Service Engineer - Image Guided Surgery (IGS) / Barcelona

Brainlab; A distancia; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading medical technology company is seeking a Field Service Engineer to provide technical support and maintenance for medical devices in Barcelona. This role involves installing equipment in hospitals, performing troubleshooting, and ensuring optimal customer service. The ideal candidate has an engineering background, strong analytical skills, and is fluent in English and Spanish. Benefits include flexible work hours and additional support for professional growth.

Servicios

Company car for private use

Flexible working hours

Comprehensive training and continuing education opportunities

Formación

• Bachelor's degree in engineering or equivalent qualification.
• Strong analytical and troubleshooting skills required.
• Fluent in English and Spanish for effective communication.

Responsabilidades

• Install new devices and software in hospitals.
• Perform maintenance and inspection of systems.
• Document services according to company policies.

Conocimientos

Analytical skills

Troubleshooting skills

Customer oriented

Excellent communication in English and Spanish

Educación

Engineering Degree or Grado Superior de Electromedicina Clínica

Herramientas

Computer and network technologies

Descripción del empleo

Overview

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.

We are looking for an additional team member to join our technical customer support team. As a Field Service Engineer, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.

As a Brainlab service professional, you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line you have the opportunity to grow within our company.

You are working independently from your home office, ideally located in Barcelona.

Responsibilities

• Main responsibilities will include:
• Install new Brainab devices and software in hospitals
• Install SW/HW upgrades
• Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests in specified time
• Perform Troubleshooting independently
• Repair systems/devices and minimize down time
• Complete every installation or service assignment quickly and efficiently
• Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager
• Perform mandatory administrative tasks accurately
• Document performed services according to Brainlab policies
• Provide ideas and innovation to improve current products, provide sustainable input for continued engineering
• Keep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer service
• Maintain good and efficient communication between customers, colleagues and superior

Qualifications

• Engineering Degree or Grado Superior de Electromedicina Clínica
• Good knowledge in the area of computer and network technologies
• Strong analytical, troubleshooting, and problem solving skills
• Highly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficiently
• Excellent organization and time management skills, ability to manage several work streams simultaneously
• Ability to work well individually and in a team environment
• Excellent communication skills in English and Spanish
• Willing to travel extensively (80%)
• Necessary to possess a valid driving license

Additional Information

• A mutually-supportive, international team
• Meaningful work with a lasting impact on medical technology
• Company car, cell phone, laptop - also for private use
• Flexible working hours as well as homeoffice
• Regular after work, team, and company events
• Comprehensive training and continuing education opportunities

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Sophia Pollok