Field Deployment Technician, Industrial Robotics
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Benefits offered by this job
Job summary
IQVIA MedTech CFS is seeking a Part Time Field Service Engineer/Technician to install and service automated medication dispensing systems across Spain. The role involves extensive travel locally, regionally, and nationally, with per-diem hours and assignment-based work.
Training is provided and remuneration reflects field service norms. Qualifications include a Bachillerato Diploma and at least 1 year in electronics, hardware, software, or mechanical work.
Qualifications
- Diploma required or equivalent
- Minimum 1 year experience in electronics, hardware, software or mechanical fields
- Ability to communicate in English and local languages
- Comfort with basic software and Windows OS
Responsibilities
- Install and configure hardware, software and mechanical medical devices in healthcare facilities
- Review diagrams, documentation and logistics to support installations
- Conduct routine checks and record test data after installation
- Ensure work complies with quality and regulatory requirements
- Collaborate with engineering, project managers and healthcare staff
- Training for this role will be provided and paid for
Skills
Education
Job description
Barcelona, Spain
León, Castilla León, Spain
Madrid, Spain
Sevilla, Andalucía, Spain
Málaga, Andalucía, Spain
Murcia, Spain
Valencia, Spain
Zaragoza, Aragón, Spain
Part time
R
Our **MedTech Field Service Engineers** experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology.
You will be responsible for installing hardware for automated medication dispensing systems within healthcare facilities throughout. This is a great opportunity for you to advance your technical and leadership skills, while building a career path with strong growth opportunities with a leading medical device company!
This position requires you to travel 100% locally, regionally, and nationally. Due to the travel, the role requires open availability Monday through Friday. Work is assignment based, with a typical week including 16-30 hours worked, plus travel time.
Job Responsibilities:
- Organizing, testing, and assembling automated medication dispensing systems; all tasks revolve around installing and configuring hardware, software and mechanical medical devices.
- Review of schematics / drawings, documentation, and logistics to support installation activities.
- Conduct routine checks and record data from product tests after installation and configuration.
- Ensure work is completed in accordance with quality compliance requirements.
- Partner with a team of support staff, manage project timelines and customer needs.
- Training for this role will be provided and is paid
Schedule:
- Per-diem, assignment-based position requiring travel and open flexibility.
Required Qualifications:
- Bachillarrito Diploma is required
- Minimum 1 year related electronics, hardware, software or mechanical experience required.
- English and Spanish/Portuguese is required
- Professional business acumen and communication skills required.
- Must be comfortable with basic software programs and Microsoft operating systems.
- Ability to work with design engineers, project managers & healthcare personnel to identify equipment layout, operations, and workflow required.
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required.
- Position may/will require up to date immunizations.
- Ability to sit and stand for long periods of time and lift up to 50 pounds required.
Travel Requirement:
- An active and unrestricted driver's license is required.
- Will have a personal vehicle and willing to use it for job related assignments.
- Ability to travel locally, regionally, and nationally weekly to support customer needs required.
- Needs to be located within 20 km of a major airport.
- Travel, and your time traveling is paid, as is mileage.
Preferred Qualifications:
- Military veterans with experience in electronics related MOS are encouraged to apply!
- Ability to work independently in customer settings with minimal supervision.
IQVIA MedTech CFS takes the approach to helping customers drive healthcare forward in this challenging and fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.
Benefits:
- This position is not eligible for our Medical Benefits.
Vaccine/Immunization/Hospital Credentialing Requirement: A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons. However, our client's requirements may supersede this.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at .
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
The Networking Remote Field Service Engineer (L1) is an entry level engineering role, responsible for operating in region and provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.
- Maintains the support process and ensures that requests for support are handled according to the procedures.
- Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
- Identifies and resolves problems following agreed procedures.
- Carries out agreed maintenance tasks.
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
- Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
- Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
- Prioritizes and diagnoses incidents according to agreed procedures.
- Investigates causes of incidents and seeks resolution.
- Escalates unresolved incidents and follows up until incident is resolved.
- Provides service recovery, following resolution of incidents.
- Documents and closes resolved incidents according to agreed procedures.
- Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
- Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
- Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
- Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
- Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
- Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.
- Identifies problems and errors prior to or when they occur.
- Logs all such incidents in a timely manner with the required level of detail with all the necessary.
- Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
- Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Juniper, Aruba, RiverBed etc.
- Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.
- Bachelor's degree or equivalent in Information Technology or Computing or related field.
- Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
- Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
- Entry level experience in technical support to clients.
- Entry level experience in diagnosis and troubleshooting.
- Entry level experience providing remote support in Networking technologies.
- Entry level experience in relevant technology.
Remote Working
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NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.
The O&M Deployment Leader will lead and support the development and deployment of new technologies and tooling for our global Wind Service OM&U Business, with a focus on robotics and automation. They will also lead Operations Maintenance & Upgrades lean efforts for new and existing processes/capabilities to improve Safety, Quality, Delivery, & Cost.
- Be the primary liaison between the Global Wind Services OM&U (Operations, Tooling Centers, EHS) and Wind Engineering (Systems Engineering, ARC, Repair & Installation Technology, Product Line, FPM) in the areas of O&M automation & new technology programs.
- Lead Global Validations & Beta Period of tooling/process products by working with Wind Engineering, Product Line, Regional Execution Teams, EHS and etc. to ensure timely and realistic trials; this will include the establishment of validation teams, identification of site / location, logistics, work instructions, execution and data collection / report outs
- Lead and complete action plan following tool/process validations as well as lead continuous improvements as new feedback is received to meet all CTQs
- Establish global training requirements & strategy for new products; this will include building a curriculum, creating training levels, leading training sessions globally, & any additional knowledge transfer of use, handling, and maintenance of new tool / automation products.
- Lead full operational deployment to include cost/benefit alignment, procurement planning, logistics requirements, team requisites, maintenance/spare part protocols/execution plans, creation/execution of training plans and optimized regional operation strategies for the product/process.
- Provide technical direction when required to include off-hour remote and on-site support when technical uncertainties and/or as emergent issues arise to ensure the tasks can be completed safely, with quality, and within the standards
- Lead continuous improvement/lean efforts for new and existing capabilities to include creation of detailed PSRs, leading Kaizens, and developing/deploying new standards to improve SQDC
- Lead and self-de
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