FDE SWAT - Iberia

415 salesforce Systems Spain, S.L.; Madrid; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Salesforce, Inc. in Madrid seeks an experienced Forward Deployed Engineer to design and deploy AI agent solutions, troubleshoot complex live deployments, and work directly with enterprise customers.

You will own end-to-end components, collaborate with Product and Engineering, and travel about 25% to client sites across the EMEA region. The role requires 3+ years in software engineering, customer-facing delivery, and fluency in Python/JavaScript/Java, with AI and data platform experience.

Qualifikationen

• 3+ years of software engineering or technical delivery experience, including production systems in an AI tech stack.
• Degree in Computer Science or a related field.
• Prior customer-facing technical delivery experience is required.
• Proficiency in Python, JavaScript/TypeScript, Java, or Apex, with willingness to expand.

Aufgaben

• Develop AI agents and experiences that take real actions for real organisations.
• Own end-to-end components from architecture to production and observability.
• Collaborate with Product and Engineering; reproduce defects and provide evidence.
• Travel ~25% to work directly with customers across the EMEA region.

Kenntnisse

Software engineering

Customer-facing delivery

Python

JavaScript/TypeScript

Java

LLMs / Prompt engineering

Travel readiness

Ausbildung

Bachelor's degree in Computer Science or related field

Tools

LangChain

LlamaIndex

Snowflake

Databricks

BigQuery

Jobbeschreibung

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Production experience required. Builder mindset non-negotiable.

The FDE SWAT is a hands‑on Forward Deployed Engineer role focused on troubleshooting, fixing, and resolving complex issues in live customer deployments. As part of a team of specialists, you will be engaged by FDE Pods or directly by customers when critical problems arise, working quickly to diagnose root causes, implement fixes, and restore stable performance across Agentforce and the wider Salesforce platform. You will own issues end‑to‑end, from triage and investigation to resolution, validation, and handover, and you will be responsible for clear communication with stakeholders throughout, especially in high‑pressure and time‑sensitive situations. You will work closely with Product and Engineering as a direct escalation path: reproducing and documenting defects, providing detailed technical evidence, collaborating on fixes and workarounds, and tracking resolutions through to release. Beyond individual cases, you will identify recurring issue patterns, share lessons learned with the Pods, and build reusable diagnostics, runbooks, and preventive best practices that strengthen the quality and resilience of future deployments across the EMEA South FDE team.

What You’ll Actually Be Doing

Develop AI agents and experiences that take real actions for real organisations. Our solutions are in production at some of the largest enterprises on the planet. The work matters because the customers depend on it. Design agent intelligence: prompts, reasoning, tool calls, and integration with customer systems, leveraging our Agentic AI platform and current LLM techniques. Own technical components end‑to‑end: from architecture choice to deployed, validated, and observable in production. Build and integrate data pipelines on Salesforce Data 360, Snowflake, Databricks, and customer data platforms. Model the data, ship the pipeline, and validate the output. Build and maintain agent performance dashboards and customer KPI reporting to track deployment health and business outcomes. Contribute to proofs‑of‑concept and MVPs that move from sketch to deployable in days, not months. Co‑build alongside customers and partners, sharing best practices and enablement as you go. Leaving teams more capable after each engagement than before. Surface platform gaps, edge cases, and field insights to senior Engineers and the product team. Your real‑world experience is the product feedback loop. Partner with the Deployment Strategist in your pod to translate customer business challenges into agentic solutions that actually ship.

You’re Our Person If…

• You have 3+ years of software engineering or technical delivery experience, with at least one production system you’d be proud to walk us through - ideally in an AI tech stack, full‑stack development, or working with frontier models.
• You have a degree in Computer Science or a related field.
• You have prior customer‑facing technical delivery experience (consulting, professional services, or forward deployed engineering) — this is a requirement, not a nice‑to‑have.
• You’re fluent in at least one of Python, JavaScript/TypeScript, Java, or Apex — and willing to add to that list as the work demands.
• You’ve been hands‑on with LLMs and prompt engineering.
• You can explain why a prompt failed and what you’d change.
• You understand data modelling, APIs, and integration patterns deeply enough to design them, not just consume them.
• You can hold your own in a room with sales teams and customer architects.
• You ship quality code and evaluate AI outputs with engineering rigour.
• You actively tinker with the evolving AI/data landscape — piloting new tools, experimenting with new models, and staying genuinely curious about what’s coming next.
• You thrive in the group chat that’s building something, not just talking about it.
• You’re excited to travel ~25% of the time and work directly alongside customers.

Even Better If…

• Salesforce platform experience or certifications (Administrator, Platform Developer I, Agentforce Specialist)
• Familiarity with agent frameworks (LangChain, LlamaIndex) and orchestration patterns
• Hands‑on with cloud data platforms (Snowflake, Databricks, BigQuery)
• Experience across specialist AI delivery areas: data engineering, platform architecture, or headless deployments

The Builder Experience

AI‑Powered Development: Ship real customer solutions, supported by best‑in‑class AI tools — Cursor, Claude, and Salesforce coding products like Vibes — embedded into your day‑to‑day workflow. Collaborative Delivery: You’ll work alongside Senior Forward Deployed Engineers and a Deployment Strategist. You’ll own real components, benefit from structured mentorship from people who’ve shipped agentic systems at scale, and have a clear path to leading complex deliveries yourself. Frontier Access: Our agentic AI platform is evolving in real time. You’ll work on capabilities most engineers won’t touch for months — spanning Agentforce, data, platform, and headless architectures, and your field insight will feed directly to the product teams building them. Continuous Innovation: You’ll be expected to stay at the forefront, experimenting with emerging AI tools, models, and frameworks, and sharing what you learn with your team and customers.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training of job performance, discipline, termination and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.