Experto/A En Atención Al Cliente - Turnos Intensivos

Emotiva; Getafe; Remote; EUR 5,600 - 11,000; Part time

Job summary

IQVIA, a global leader in analytics, technology solutions, and clinical research services, seeks a Clinical Independent Rater - Spanish Speaker for remote work. The position supports approximately 10-16 hours per month, focusing on reviewing scales and ensuring standardized assessment practices in clinical trials.

The role requires a Master's degree and at least 3 years of clinical experience with psychiatric populations, with fluency in English and native-level Spanish.

Qualifications

• Master's degree in Psychology, Counseling, Nursing, or Social Work (MD/DO/PhD preferred).
• Minimum 3 years administering psychiatric assessments or structured interviews (MINI, MADRS, CAPS, PCL-5, CSSRS, CGI).
• Minimum 3 years of clinical experience with psychiatric populations.
• Fluency in English and native-level proficiency in Spanish.

Responsibilities

• Participate in all required orientation, training, and calibration activities.
• Review case data and prepare for rater discussions, ensuring all relevant documents and scale items are available.
• Conduct live interactions with raters to provide feedback and guidance on assessment methodology and scoring.
• Complete assigned tasks and rater interactions according to schedule.
• Submit all required documentation accurately and on time.

Skills

Interpersonal skills

Communication

Time management

Problem-solving

Organizational skills

Education

Master's degree (MA/MS) in Psychology, Counseling, Psychiatric Nursing, or Social Work

Tools

Windows

Microsoft Office

Job description

Clinical Independent Rater - Spanish Speaker

Madrid, Spain
Dortmund, Germany
Utrecht, The Netherlands
Paris, France
Taucha, Germany
Amsterdam, Netherlands
Charleroi, Belgium
Barcelona, Spain
Kampenhout, Belgium
Leipzig, Germany
Salford, United Kingdom
Berchem, Belgium
Leiden, Netherlands
Madrid, Spain
Heerlen, Netherlands
Brussels, Brussels-Capital Region, Belgium
Reading, Berkshire, United Kingdom
Reading, Berkshire, United Kingdom
Stafford, United Kingdom
Paris, France
Bordeaux, France
Gentbrugge, Belgium
Part time
R

Clinical Independent Rater - Spanish Speaker

Location: Remote/Virtual

Hours: Estimated 10-16 hours per month

Role: Clinical Specialist

About IQVIA: IQVIA is a global leader in advanced analytics, technology solutions, and clinical research services, dedicated to driving healthcare forward. We partner with the world's leading pharmaceutical, biotechnology, and medical device companies to improve patient outcomes and accelerate innovation. Our team combines deep scientific expertise with cutting-edge technology to deliver high-quality data and insights that shape the future of clinical trials.

Position Overview

The Clinical Specialist plays a key role in ensuring the integrity and reliability of clinical trial data. This position involves reviewing scales administered by raters to confirm standardized assessment practices. Responsibilities include evaluating assessment quality, engaging in live discussions with raters to provide guidance on methodology and scoring techniques, and supporting rater performance through functional assessments (e.g., mock interviews). Additional tasks may include assisting with communication materials and documentation.

Key Responsibilities

• Participate in all required orientation, training, and calibration activities.
• Review case data and prepare for rater discussions, ensuring all relevant documents and scale items are available.
• Conduct live interactions with raters to provide feedback and guidance on assessment methodology and scoring.
• Complete assigned tasks and rater interactions according to schedule.
• Submit all required documentation accurately and on time.

Required Qualifications

• Education: Master's degree (MA/MS) in Psychology, Counseling, Psychiatric Nursing, or Social Work (or equivalent). MD, DO, or PhD preferred.
• Experience: Minimum 3 years administering psychiatric assessments, rating scales, and/or structured clinical interviews (specifically MINI, MADRS, CAPS, PCL-5, CSSRS, CGI).
• Minimum 3 years of clinical experience with psychiatric populations.
• Minimum 3 years administering scales in clinical research trials (excluding graduate/doctoral research). Experience in CNS trials preferred.
• Strong interpersonal and communication skills for professional interaction at all levels.
• Excellent organizational skills, attention to detail, time management, and problem-solving ability.
• Proficiency with Windows and Microsoft Office applications.

Language Requirement

Current openings require fluency in English and native-level proficiency in Spanish.