Executive Housekeeper

Fairmont Hotels & Resorts; Cádiz; Presencial; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A luxury hotel in southern Spain is seeking an Executive Housekeeper to lead their housekeeping department. In this role, you will ensure that all areas are maintained to the highest standards of cleanliness and presentation, contributing to a memorable guest experience. The ideal candidate has over 5 years of experience in hotel housekeeping management and can motivate a diverse team while maintaining operational excellence.

Servicios

Discounted hotel rooms

Learning programs for growth

Opportunity for career development

Formación

• Minimum of 5 years of relevant experience in the hotel industry, preferably in housekeeping management within luxury hotels.
• Ability to motivate and manage diverse, high-performing teams.
• Strong attention to detail and exceptional organizational skills.

Responsabilidades

• Recruit, train, supervise and motivate the housekeeping team.
• Conduct regular inspections of guest rooms, public areas and back-of-house.
• Respond promptly to special requests and resolve guest complaints.

Conocimientos

Leadership skills

Communication skills

Attention to detail

Organizational skills

Customer focus

Fluency in English and Spanish

Herramientas

Microsoft Office

Opera

Descripción del empleo

Company Description Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5‑star hotel and branded residences, showcasing breathtaking sea views. Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom and flexible meeting spaces. Surrounded by two of southern Europe’s most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers and discerning travelers.

Job Description

The Executive Housekeeper is responsible for leading the hotel’s housekeeping department, ensuring that all areas—guest rooms, public spaces and back‑of‑house—are maintained in immaculate condition and meet Fairmont’s highest standards of cleanliness and presentation. This key role directly contributes to the guest experience, ensuring a memorable, elegant and flawlessly maintained stay. The person in this role will be a proactive and detail‑oriented leader capable of motivating, training and supervising a diverse team while fostering a culture of operational excellence, mutual respect and genuine hospitality. They will also work closely with other departments to deliver integrated and efficient service, ensuring all guest requests are handled promptly and professionally.

Responsibilities

• Recruit, train, supervise and motivate the housekeeping team, promoting a positive, collaborative and highly efficient work environment.
• Establish and implement operational procedures, checklists and quality control systems to ensure consistent adherence to hotel standards.
• Conduct regular inspections of guest rooms, public areas and back‑of‑house to ensure cleanliness, order and proper presentation.
• Effectively manage inventories of linen, cleaning supplies and guest amenities, ensuring optimal stock levels and waste reduction.
• Monitor and control departmental expenses, optimizing available resources while maintaining service quality.
• Respond promptly and courteously to special requests and resolve guest complaints or incidents with professionalism.
• Foster a warm, welcoming and professional atmosphere for both guests and colleagues, aligned with Fairmont’s values and philosophy.
• Focus on key initiatives such as room cleaning productivity, quality assurance and the execution of special housekeeping projects.
• Support team members’ professional development through coaching, follow‑up and growth opportunities within the department.
• Coordinate effectively with other operational departments to ensure seamless and cohesive service delivery at all times.
• Ensure compliance with local regulations and safety and hygiene standards, including proper handling of chemicals and cleaning equipment.
• Stay updated on industry trends and innovations in housekeeping, continuously proposing improvements to departmental processes.

Qualifications

• Minimum of 5 years of relevant experience in the hotel industry, preferably in housekeeping management within luxury (5‑star) hotels.
• Proven leadership skills with the ability to motivate and manage diverse, high‑performing teams.
• Experience in training, developing and managing teams.
• Excellent communication, interpersonal, negotiation skills and the ability to build relationships and networks.
• Strong attention to detail and exceptional organizational skills, with the ability to prioritize in fast‑paced environments.
• In‑depth knowledge of cleaning techniques, equipment, supplies and quality control measures.
• Competence in inventory management, budgeting and implementation of standard operating procedures.
• Ability to work efficiently under pressure and maintain composure in stressful situations.
• Customer‑focused mindset with a commitment to delivering exceptional guest experiences.
• Familiarity with industry standards and best practices in hospitality.
• Proficiency in relevant software, including Microsoft Outlook, Microsoft Office, Opera and property management systems (PMS).
• Fluency in English and Spanish; knowledge of other languages is an advantage.
• Immaculate personal presentation and grooming.
• Motivated, resilient and solution‑oriented leader with a positive attitude toward problem‑solving.

Candidate must be a citizen of the European Union or possess a valid work permit for Spain.

Additional Information

What Is In It For You

• Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!

Nivel de antigüedad

Intermedio