EV Charger After-Sales Specialist (Remote & On-Site)

Vega Chargers; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading electric vehicle charging company in Spain is seeking a Technical Services professional. The role involves providing technical support, installation, maintenance, and customer training for electric vehicle chargers. Candidates must have relevant studies in electrical engineering, effective communication skills in Spanish and English, and a passion for enhancing customer experience. This full-time position offers benefits such as holidays and a collaborative environment where team opinions matter.

Servicios

Coffee & Snacks

22 days of holidays

Innovative team dynamics

Formación

• Ability to communicate effectively in both Spanish and English.
• Proven experience in After-Sales Services.
• Hands-on experience with ticketing configuration and management.

Responsabilidades

• Address customer inquiries and technical issues after a purchase.
• Install and configure software and hardware according to needs.
• Diagnose and repair defective equipment.
• Guide customers on proper product use and troubleshoot issues.
• Log, classify and track reported customer issues.

Conocimientos

Technical Support

Problem-solving

Customer Communication

Electrical Troubleshooting

Analytical Skills

Educación

Studies in Electrical or Electronic Engineering

Herramientas

Python

Java

Descripción del empleo

A leading electric vehicle charging company in Spain is seeking a Technical Services professional. The role involves providing technical support, installation, maintenance, and customer training for electric vehicle chargers. Candidates must have relevant studies in electrical engineering, effective communication skills in Spanish and English, and a passion for enhancing customer experience. This full-time position offers benefits such as holidays and a collaborative environment where team opinions matter.