Enterprise Program Manager

Lighthouse Io; Barcelona; Híbrido; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work from home

Flexible time off

Alan Healthy benefits

Payflow salary advance

Tax-free payroll deductions

Wellbeing subsidy

Health insurance

Collaborative team

Career development

Impactful work

Competitive compensation

Descripción de la vacante

Lighthouse Io in Barcelona is seeking an Enterprise Program Manager to oversee the success of our largest global clients, coordinating multi-project initiatives, BI implementations, and product onboardings across regions. You will drive end-to-end delivery, govern projects with C-level stakeholders, and partner with Product and Engineering to translate client needs into actionable roadmaps.

Join a global, collaborative team redefining hospitality tech with AI, flexible work options, and growth

Formación

• Proven experience in a program or project management role managing enterprise/global accounts.
• Strong hospitality industry knowledge and hotel-operational insight.
• Ability to manage multiple complex projects concurrently, with planning, resource allocation, risk management and execution.

Responsabilidades

• Lead end-to-end implementation of BI dashboards for enterprise clients.
• Coordinate project portfolios within enterprise accounts to ensure on-time delivery and achievement of business objectives.
• Establish program governance and guide stakeholder expectations from properties to C-level executives.
• Create and maintain clear project documentation on timelines, activities, and risks.
• Act as a bridge between clients and Product/Engineering to capture custom requirements and timelines.
• Drive customer satisfaction, retention, and growth through robust project plans and regular status calls.
• Represent EMEA clients, providing actionable feedback to internal teams.

Conocimientos

Enterprise program management

Hospitality industry knowledge

Stakeholder management

Cross-functional leadership

BI & data literacy

Descripción del empleo

Our Mission: Why Lighthouse?

At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.

With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.

We areLumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment

• Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
• Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
• Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals

We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship?

Job Details

• Enterprise team
• Barcelona, Spain
• Full-Time / Hybrid

What you will do

You will join us as an Enterprise Program Manager dedicated to the success of our largest global clients, managing a portfolio of enterprise accounts and acting as the central point of coordination for all ongoing projects. In this autonomous role, you will manage complex programs like Business Intelligence implementations and new product onboardings, driving regional alignment and strengthening key client relationships.

Where you will have impact

• Lead the end-to-end implementation of our solutions, including Business Intelligence dashboards, for our largest global clients.
• Organize and manage all projects and programs within your enterprise accounts to ensure on-time delivery and the achievement of all business objectives.
• Establish clear program governance and expertly guide stakeholder expectations, from individual hotel properties to C-level executives at global headquarters.
• Create and maintain clear project documentation that provides an overview of timelines, activities, and potential risks using task management tools.
• Act as a vital bridge between clients and our internal Product and Engineering teams, capturing custom requirements and managing delivery timelines.
• Drive customer satisfaction, retention, and growth by developing robust project plans and leading regular program status calls with key global chains.
• Serve as the voice of our EMEA customers, providing actionable feedback to internal teams to enhance our products and processes.

About our team

You’ll be joining our Customer Growth team, a close-knit and collaborative group of professionals from all over the globe. Led by one of Lighthouse's founders, our mission is simple: nurture amazing client relationships by retaining and growing our customers. As a Enterprise Program Manager, you will have the autonomy to make your mark while being a key player in our global team. We are obsessed with delivering an exceptional customer experience and are excited to have you help us make a real impact.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Payflow App: Access your earned salary in advance at no cost to you.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery.
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.

Who you are

Essential

• Proven experience in a program or project management role, successfully managing enterprise or global accounts.
• Strong hospitality industry knowledge, with a deep understanding of hotel management structures, chain operations, and the OTA environment.
• Demonstrated ability to manage multiple complex projects concurrently, from planning and resource allocation to risk management and execution.
• Exceptional business acumen and interpersonal skills, with comfort and experience engaging with C-level executives.
• A tech-savvy mindset with the ability to understand data solutions, communicate effectively with both technical and non-technical audiences, and embrace AI tools to drive efficiency.
• A proactive, self-starter mentality with the ability to work autonomously across different time zones, primarily collaborating with teams in APAC and AMER.
• Excellent ability to influence and direct internal teams to ensure client objectives and project milestones are successfully met.
• A coachable and adaptable attitude, with a strong willingness to receive feedback and continuously improve.

We welcome

• A background in the SaaS industry, particularly with product rollouts or integrations.
• Specific knowledge of the hospitality market.
• Experience in Revenue Management within the hospitality sector.

Diversity, equity, inclusion, and belonging

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.

Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!