English Technical Support Agent - BARCELONA

NewCo Communications; Barcelona; Híbrido; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading payment solutions provider in Barcelona is seeking a Technical Support Representative to join their hybrid tech support team. The ideal candidate has 1-2 years of experience in technical support and native-level fluency in English. Key responsibilities include assisting merchants, troubleshooting issues, and maintaining strong customer relations. Enjoy a fun, multicultural work environment with opportunities for growth and competitive salary along with various perks.

Servicios

Multicultural work environment

Hybrid working model

Free online Spanish lessons

Unlimited coffee and fresh fruit

Comprehensive support for mental health

Formación

• 1-2 years of work experience in technical support or customer service in a technical environment.
• Availability to work flexible shifts, including evenings and weekends.

Responsabilidades

• Handling first line inbound technical support requests by phone, e-mail and tickets.
• Assisting new customers with technical set-up of their account.
• Troubleshooting and investigating technical issues.
• Ensuring continuity of the merchant business by responding quickly.

Conocimientos

Native-level proficiency in English

Strong problem-solving abilities

Tech-savvy with HTML, SQL, Java, etc.

Excellent communication skills

Familiarity with computer systems

Educación

High school diploma or equivalent

Descripción del empleo

Do you have a technical background or interest? Are you fluent in English and would you like to work in the e- payments industry, providing B2B technical support in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Tech Support team in sunny Barcelona! Both from the comfort of your home and within our vibrant office space. Join us in embracing the best of both worlds with our innovative hybrid working model!

Tasks

Key Responsibilities

• Handling first line inbound technical support requests by phone, e-mail and tickets (B2B)
• Assisting new customers (merchants) with technical set-up of their account
• Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations)
• Ensuring continuity of the merchant business by responding quickly and correctly
• Providing additional product information
• Maintaining a strong customer relationship
• Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.

Requirements

What are we looking for?

• Native-level proficiency in English (both spoken and written) to effectively communicate with colleagues and handle customer interactions.
• 1-2 years of work experience in technical support / customer service in a technical environment
• Tech-savvy : familiar with HTML, SQL, logs, Java, webdesign, coding, programming, etc.
• A high school diploma or equivalent qualification is required.
• Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information.
• Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
• Proficiency in using computer systems and familiarity with different software applications.
• Availability to work flexible shifts, including evenings, weekends, and holidays, to accommodate customer needs.

Benefits

What we offer?

• Multicultural, fun, and friendly work environment
• Hybrid working model
• Internal growth opportunities (amazing opportunities for career progression)
• Staff incentives and reward schemes
• Permanent position and competitive salary
• Unlimited coffee, fresh fruit during office days
• Free online Spanish lessons (outside working hours)
• Free PT-sessions
• Comprehensive support for mental health and well-being- Ifeel app

Please submit your resume highlighting your relevant experience and why you would be a great fit for this role.

Newco Communications is a Belgium-founded company, based in Valencia and Barcelona. We specialise ourself in Customer Service. Next to having an excellent company athmosphere, we pride ourselves in being very people oriented.