Employee Experience Assistant Manager - Four Seasons Resort Mallorca at Formentor

Four Seasons Hotels and Resorts; España; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Spain seeks an Employee Experience Assistant Manager to manage accommodations at their Mallorca resort. This role involves ensuring comfort, safety, and engagement for employees, with an emphasis on proactive service and communication. Ideal candidates will have 2 years of experience, speak Spanish and English fluently, and possess a driver's license. A competitive salary and comprehensive benefits are offered.

Servicios

Competitive Salary

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resorts

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Discounts at hotel restaurants

Discounts on local services

Possibility of accommodation and transportation (at a reduced cost)

Formación

• Minimum of 2 years work experience in a relevant field.
• Fluent in Spanish and English.
• Must have a driver’s license and own car.

Responsabilidades

• Monitor occupancy levels and manage arrival/departure schedules.
• Serve as a contact point for employee residents.
• Implement housing policies and emergency protocols.
• Conduct inspections of rooms and common areas.

Conocimientos

Proactivity

Service-minded attitude

Problem-solving

Communication

Organizational skills

Educación

Professional / Technician degree

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

Role Summary

We are seeking a proactive and service-minded Employee Experience Assistant Manager to lead the operations of our employee accommodation facilities at Four Seasons Resort Mallorca at Formentor. Reporting to the Director of People & Culture, you will be responsible for maintaining high standards of comfort, safety, and wellbeing in the housing complex while planning engaging recreational activities that enrich the employee lifestyle experience.

Responsibilities

• Monitor occupancy levels, room assignments, and arrival/departure schedules for new and existing employees. Ensure that employees in house list is up to date.
• Prepare rooms for the arrival of new employee. Ensure the condition of the room is up to the required standard.
• Serve as a primary point of contact for employee residents, addressing inquiries, resolving concerns, and facilitating smooth move-in and move-out processes.
• Create a welcome experience for all employees starting from the pre-arrival experience, to their arrival at the airport and at the Hotel.
• Implement and maintain housing policies, procedures, and emergency protocols.
• Ensure the entire Staff Housing safety, fire alarm system, fire exits door, general building safety, accident or incident.
• Make sure that all employees respect the staff housing rules.
• Sit with the residents and solve / handle any issues in the spots.
• Inform the HRD for any unusual events and communicate any special instructions to the Staff Housing Team.
• Coordinating all Staff Housing Engineering related issues such as mechanical, electrical, plumbing, AC issues, ECT with the Engineer A of the Staff Housing. Ensure all maintenance requests are attended.
• Conduct regular inspections of rooms, common areas, and facilities to maintain standards and identify areas for improvement and liaise with contractors and suppliers for repairs and improvements. Room inspections for departure employee to ensure all equipment are return in good and working condition, no damages in any part of the room.
• Prepare transportation schedule for Staff Housing -Hotel - Staff Housing and manage any incidents in the service.
• Provide support in organizing the yearly social calendar for the staff. Assist in organizing community-building activities, orientations, and wellness initiatives to foster a supportive living environment.
• Collaborate with the People & Culture team to support onboarding and team member welfare.

Qualifications

Work Experience: 2 Years

Degree: Professional / Technician

Languages: Spanish / English

Language Ability: High

To have a driver license and own car is mandatory for this role.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Discounts at our hotel restaurants
• Discounts on local services
• Possibility of accommodation and transportation to work (at a reduced cost)

Schedule & Hours

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Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).