Aquiva, Europe - Senior Salesforce Administrator

Aquiva and Hapi; Barcelona; Presencial; EUR 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salesforce certification program

Co-working spaces

Team activities

Flexible PTO

Healthcare

Paid sick leaves

Parental leaves

Volunteer days

Descripción de la vacante

Aquiva and Hapi are seeking a Salesforce Support Engineer to provide hands-on support for Loyalty Management, with deep knowledge of the Salesforce platform, data model, security, and integration patterns. You will triage incidents, analyze logs, and communicate clearly with clients to resolve issues within SLA.

The role emphasizes autonomy, cross-team collaboration across time zones, and practical debugging skills in complex environments.

Formación

• Hands-on Salesforce Loyalty Management experience (not just certification).
• Deep Salesforce data and security model knowledge (profiles, permission sets, sharing).
• Experience with production support: incident triage, severity assessment, SLA adherence.

Responsabilidades

• Hypothesis-driven debugging under time pressure with incomplete information.
• Clear written communication with clients while incidents are open.
• Decide when to continue digging vs. escalate or escape.
• Autonomously collaborate with teams across time zones.
• Proactive issue isolation and cross-system troubleshooting.

Conocimientos

Salesforce Knowledge

Incident management

Apex reading

Client-facing

SLA compliance

REST/SOAP

Log analysis

Herramientas

Copado

Git

Bitbucket

Salesforce CLI

SFDX

Descripción del empleo

We are seeking a highly skilled and proactive Salesforce Support Engineer to join our team.

We're hiring only in these locations: Poland, Portugal, Spain, Serbia, Montenegro, Argentina, Uruguay

Key responsibilities

• Hypothesis-driven debugging with incomplete information and time pressure
• Clear written communication with clients while an incident is still open
• Sound judgment on when to escape and when to keep investigating
• Comfort switching between initiative work and interruptions
• Genuine autonomy working with teams across time zones

Requirements

• Salesforce Loyalty Management, with hands-on implementation or operational experience, not just certification
• Strong Salesforce platform depth: data model, security model (profiles, permission sets, sharing rules), Flow, SOQL, and the ability to read Apex without necessarily writing it
• Client-facing production support: incident triage, severity assessment, escalation judgment, working under SLA
• Integration troubleshooting: REST and SOAP, asynchronous processing, retries, idempotency, and an understanding of how systems fail rather than only how they work
• Log analysis and error correlation across multiple systems

Strongly preferred

• Sumo Logic or an equivalent observability tool (Splunk, Datadog)
• Copado or a comparable Salesforce release management tool; Git and Bitbucket with a defined branching strategy
• Salesforce CLI and SFDX
• Large Data Volumes: data skew, indexing, governor limits at real scale
• Performance and load testing experience (Scale Center, Scale Test, or equivalent)
• ServiceNow or a comparable ITSM platform

Nice to have

• Marketing Cloud, Experience Cloud
• AI-assisted development tooling
• Certifications: Advanced Administrator, Platform App Builder, progress toward Application Architect

Benefits:

• Salesforce certification program with bonus opportunity
• Co-working spaces and offices for collaboration
• Team activities
• Flexible PTO policy
• Healthcare
• Paid sick leaves, parental leaves, and volunteer days