E-Commerce & Customer Experience Lead

Assa Abloy Group; Cornellà de Llobregat; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading access solutions company in Spain seeks an E-Business Administrator and Customer Service Specialist to deliver exceptional customer experiences and support digital transformation. The successful candidate will oversee eStore operations, manage marketing campaigns, and ensure smooth order processing. Proficiency in Microsoft Office and e-commerce experience is essential, while knowledge of CRM systems and marketing tools is a plus. Join a dynamic team and contribute to innovative customer solutions.

Servicios

Generous and competitive rewards package

Learning and professional development opportunities

Supportive management team

Formación

• Demonstrate a teamwork mindset.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Previous experience in sales or administrative support positions; e-commerce expertise is a huge advantage.
• Fluent in English, both written and spoken.
• Attention to detail and ability to manage multiple priorities.
• Ability to communicate at all levels.
• Trust and polite treatment over the phone.
• Experience with design tools is a plus.
• Experience working in dynamic AX or SAP is beneficial.

Responsabilidades

• Oversee the day-to-day operations of the eStore.
• Focus on converting offline customers to online orders.
• Support offline and digital marketing campaigns.
• Maintain and update online product catalogs.
• Plan and execute email marketing campaigns.
• Manage eStore workflow and prioritize tasks.
• Coordinate customer, product, and pricing data in the ERP.
• Collaborate with management and IT teams for improvements.
• Perform functionality tests of new eStore features.
• Track and report monthly performance metrics and KPIs.
• Create corporate presentations and brochures.
• Support cross-functional teams during holidays and peak times.

Conocimientos

Teamwork mindset

Microsoft Office proficiency

Sales or administrative support experience

E-commerce expertise

Fluent in English

Attention to detail

Effective communication

Phone etiquette

Systematic work approach

Herramientas

Microsoft CRM 365

Dynamic AX

SAP

Design tools (e.g., Canva, Adobe)

Descripción del empleo

A leading access solutions company in Spain seeks an E-Business Administrator and Customer Service Specialist to deliver exceptional customer experiences and support digital transformation. The successful candidate will oversee eStore operations, manage marketing campaigns, and ensure smooth order processing. Proficiency in Microsoft Office and e-commerce experience is essential, while knowledge of CRM systems and marketing tools is a plus. Join a dynamic team and contribute to innovative customer solutions.