Dutch-Speaking Tech & Customer Support (Hybrid)

Swequi Next Consultancy; Alicante; Remote; EUR 98,000 - 197,000; Part time

Job summary

Mercor is seeking a Customer Support Expert for a fully remote contract role. Responsibilities include reviewing domain-specific documents, providing feedback to improve standards, and collaborating with teams to enhance customer success strategies. Requires a bachelor’s degree and 2+ years of relevant experience, with proficiency in Excel, PowerPoint, and Word. Remote work worldwide.

The position offers an hourly rate of $80–$160 and requires independent, asynchronous work to meet deadlines.

Qualifications

• Bachelor's degree (minimum).
• 2+ years of professional experience in a relevant domain.
• Strong proficiency in Excel, PowerPoint, and Word.
• Strong document analysis and review skills.
• Attention to detail and ability to follow structured guidelines.
• Based in the United States, Europe, UK or Canada.

Responsibilities

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Skills

Excel

PowerPoint

Word

Document analysis

Attention to detail

Independent / self-directed work

Education

Bachelor's degree

Job description

Customer Support Expert - Fully Remote | Upto $160/hr

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Customer Support / Success Professionals
Type: Contract
Compensation: $80–$160/hour
Location: Remote

Role Responsibilities

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Qualifications

Must-Have

• Bachelor's degree (minimum)
• 2+ years of professional experience in a relevant domain
• Strong proficiency in Excel , PowerPoint , and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines
• Based in the United States, Europe, UK or Canada

Resources & Support

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