Dutch Speaking Customer Service Representative

Essence Coaching Group; Alicante; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A global travel platform is looking for a Dutch Speaking Customer Service Representative to join their dynamic team in Athens. This role involves assisting customers with booking-related inquiries, providing excellent support via various channels, and working collaboratively in a multicultural environment. The position includes relocation support, paid training, and the opportunity to gain valuable international experience in a vibrant city. The ideal candidate should be fluent in Dutch with a good command of English and possess strong communication skills.

Servicios

Relocation support

Competitive salary

Paid training

International work environment

Career development

Lifestyle opportunity

Formación

• C1/C2 level of Dutch and good level of English.
• Strong communication and problem-solving skills.
• Previous customer service or hospitality experience is a plus.

Responsabilidades

• Handle customer inquiries via phone, email, and chat.
• Support customers with reservations, changes, cancellations, and payments.
• Resolve customer issues efficiently and professionally.
• Ensure accurate documentation and compliance with procedures.
• Manage multiple customer interactions daily.
• Work closely with colleagues to maintain high service standards.

Conocimientos

Dutch C1/C2 level

Good level of English

Strong communication skills

Problem-solving skills

Descripción del empleo

Dutch Speaking Customer Service Representative

Location: Athens, Greece
Schedule: Monday – Sunday, 08:00–00:00 (rotational shifts)
Salary: 1,500 Eurogross per month

About the Job

Are you a Dutch speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers relocation support, paid training, and the opportunity to gain valuable international experience while living in one of Europe’s most vibrant cities.

You will play a key role in delivering excellent customer service by assisting users with booking‑related inquiries and ensuring a smooth, positive experience across all communication channels.

What You’ll Do

• Customer Support: Handle customer inquiries via phone, email, and chat.
• Booking Assistance: Support customers with reservations, changes, cancellations, and payments.
• Problem Solving: Resolve customer issues efficiently and professionally.
• Quality & Accuracy: Ensure accurate documentation and compliance with procedures.
• High‑Volume Interaction: Manage multiple customer interactions daily with empathy and care.
• Team Collaboration: Work closely with colleagues to maintain high service standards.

What You’ll Bring

• Language Skills: C1/C2 level of Dutch and good level of English.
• Customer‑First Mindset: Strong communication and problem‑solving skills.
• Experience: Previous customer service or hospitality experience is a plus.
• Flexibility: Willingness to work rotating shifts.
• Professionalism: Calm, solution‑oriented approach.
• Team Spirit: Comfortable working in a multicultural environment.

Perks and Benefits

• Relocation Support: Assistance with moving to Greece and settling in Athens.
• Competitive Salary: 1,500 Eurogross per month.
• Paid Training: Full onboarding and continuous support.
• International Work Environment: Multicultural and inclusive workplace.
• Career Development: Build valuable customer service experience.
• Lifestyle Opportunity: Live and work in sunny Athens.