Dutch Speaking Customer Service for Banking industry -Remote in Greece

Patrique Mercier Recruitment By Nellie; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A recruitment agency is seeking a Dutch Speaking Customer Service Representative for a leading financial institution in Spain. The role involves providing excellent customer service to Dutch-speaking clients, assisting with inquiries related to banking services, and resolving issues efficiently. Ideal candidates should possess fluency in Dutch and English, prior experience in customer service within the financial sector, and strong communication skills. Offered benefits include private health insurance and fully paid training.

Servicios

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons

Formación

• Previous experience in customer service, especially in banking.
• Ability to handle sensitive information with discretion.
• Willingness to learn and adapt in a fast-paced environment.

Responsabilidades

• Provide high-quality customer service to Dutch-speaking clients.
• Assist customers with inquiries related to bank accounts.
• Resolve customer complaints efficiently.

Conocimientos

Fluency in Dutch

Fluency in English

Strong communication skills

Detail-oriented

Problem-solving skills

Herramientas

Customer service software

Microsoft Office

Descripción del empleo

Patrique Mercier Recruitment FR is delighted to announce an exciting opportunity for a Dutch Speaking Customer Service Representative within the Banking industry. This position offers the chance to work with a leading financial institution, providing support and guidance to Dutch-speaking clients.

Responsibilities

• Provide high-quality customer service to Dutch-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to their bank accounts, financial products, and services.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Educate clients about banking services and assist them in navigating online banking platforms.
• Maintain in-depth knowledge of banking products and policies to provide accurate information.
• Document customer interactions and feedback meticulously to enhance service quality.
• Collaborate with different departments to ensure seamless service delivery to clients.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Previous experience in customer service, particularly in the banking or financial sector.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational and problem-solving skills.
• A willingness to learn and adapt in a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks