Dutch-speaking Customer Service Advisor for Benalmádena

The lemon Consulting; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A consulting firm located in Málaga is seeking a Customer Service Advisor. This role involves assisting eCommerce customers through various channels, handling complaints, and ensuring customer satisfaction. Ideal candidates are fluent in Dutch and English, possess strong communication skills, and can work independently while being adaptable in a team setting. The position offers a full-time contract with excellent remuneration and other benefits including relocation support.

Servicios

Excellent remuneration package

Dynamic and creative team atmosphere

Guidance to reach your full potential

Relocation support

Formación

• Native/fluent in Dutch, both oral and written.
• Possess excellent writing and verbal communication skills.
• Ability to adapt and remain calm in all situations.

Responsabilidades

• Assist eCommerce customers across multiple channels.
• Handle complaints and provide solutions and alternatives.
• Document each action taken in a CRM system.

Conocimientos

Fluent Dutch

Fluent English (B2 level)

Excellent communication skills

Resourceful and stress-resistant

Good listening skills

Ability to solve issues

Team player

Descripción del empleo

Position: Customer Service Advisor

Location: Benalmádena, Spain

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES

• Assist eCommerce customers using multiple channels as assigned depending on the need (incoming telephone calls, chat, in the future emails and social media as well)
• Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use cheat sheets, guides and protocols provided during the training
• Ensure customer satisfaction and provide professional customer support
• Identify when the issue should be re-assigned to another department
• Collaborate with other agents or teams in case of more complex cases
• Document each action taken in a CRM system in detail.

REQUIREMENTS

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• A resourceful and stress‑resilient personality that can adapt and remain calm in all situations
• Good listening skills and ability to empathize with others
• Ability to solve issues in a timely manner
• Ability to work independently while being a team player at the same time
• Ability to cover shift rotation and be on time at the office.

BENEFITS

• Excellent remuneration package
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support.