Driver Growth & Partnerships Lead

Freenow by Lyft; Barcelona; Presencial; EUR 48.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

Sabbatical & special leave policies

WeRoad partnership

Birthday, 24th + 31st December off

Mobility Credit

Health Insurance

Employee assistance program

Descripción de la vacante

Freenow by Lyft in Spain seeks a Driver Operations Executive to grow and support driver partners while boosting marketplace performance. You will manage a portfolio of drivers, resolve issues, and drive onboarding and optimization initiatives.

You will collaborate with Marketplace, Product, Marketing and Central Operations to translate driver insights into actionable improvements. Travel about 30% is required.

Formación

• Strong relationship-building skills to engage drivers.
• Ability to analyze data to drive operational decisions.
• Excellent communication in English and Spanish.

Responsabilidades

• Driving key marketplace KPIs by identifying opportunities for growth and implementing initiatives that improve driver acquisition, engagement, quality and retention.
• Building and managing driver and fleet partner relationships through regular communication and proactive outreach, helping solve operational issues and serving as the primary escalation point for complex 2nd-level support cases via Zendesk.
• Tracking driver performance metrics and behavior to provide targeted coaching that elevates service standards and marketplace efficiency.
• Supporting driver acquisition and onboarding to ensure a seamless journey from initial registration to their first completed trips.
• Driving platform adoption and feature engagement while gathering actionable driver feedback to continuously inform operational improvements.
• Collaborating with Central Operations, Product, Marketing, and Support teams to execute local operational projects and roll out new marketplace tools.
• Monitoring market trends, competitor activity, regulatory developments and operational data to produce actionable performance reports and drive KPI growth.

Descripción del empleo

Freenow by Lyft in Spain seeks a Driver Operations Executive to grow and support driver partners while boosting marketplace performance. You will manage a portfolio of drivers, resolve issues, and drive onboarding and optimization initiatives.

You will collaborate with Marketplace, Product, Marketing and Central Operations to translate driver insights into actionable improvements. Travel about 30% is required.