Digital Workplace Admin

Devoteam; Madrid; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A tech consulting firm in Madrid is seeking a Digital Workplace Admin to manage productivity and collaboration tools. Key duties include tool administration, user support, and collaboration with stakeholders to enhance employee experience. The ideal candidate will have hands-on experience and excellent interpersonal skills. This role is full-time, with no remote work option.

Formación

• Proven experience in a similar role with hands‑on experience administering productivity communication and collaboration tools.
• Experience working with business stakeholders to gather requirements.
• Experience with data analysis and reporting tools to track tool adoption and usage metrics.
• Excellent communication interpersonal and problem‑solving skills.
• A proactive and user‑centric approach to work with a strong desire to improve the employee experience.
• Experience in creating and delivering user training.
• Ability to work effectively both independently and as part of a team.
• Familiarity with scripting for administrative tasks desired (e.g. PowerShell Google Apps Script).

Responsabilidades

• Manage and maintain productivity and communication tools.
• Configure and customize tools for business needs.
• Support the Digital Workplace Manager in stakeholder meetings.
• Monitor tools usage and key performance indicators.
• Provide technical support and training to employees.
• Act as a point of contact for tool vendors.
• Ensure tools are secure and compliant with policies.
• Identify opportunities for process improvements.

Conocimientos

Data Entry

Adobe Acrobat

AS400

EDI

Microsoft Outlook

Cloud Architecture

Microsoft Excel

Quick Books

Administrative Experience

Order Fulfillment

Project Implementation

Sales Support

Descripción del empleo

The Digital Workplace Admin will play a crucial role in shaping and maintaining our digital landscape. This position is responsible for the administration configuration and support of our productivity communication and collaboration tools. The ideal candidate will be a proactive problem-solver with a passion for technology and a desire to enhance the employee experience through the effective use of digital tools.

Key Responsibilities

Tool Administration: Manage and maintain our suite of productivity and communication and collaboration tools including but not limited to our custom applications as well as third party software such as Lucid Suite and Overlayer.

Configuration and Customization: Configure and customize tools to meet the evolving needs of the business and our employees.

Business Engagement: Support the Digital Workplace Manager by attending meetings with business stakeholders gathering requirements and acting as a technical consultant to translate business needs into technical solutions.

Analysis: Proactively monitor tools usage adoption rates and key performance indicators through vendors dashboards and analytics to have sufficient information for decision-making

User Support and Training: Provide technical support and training to employees ensuring they can effectively utilize the available tools. Develop and maintain user-friendly training materials and documentation.

Vendor and Release Management: Act as a point of contact for tool vendors. Monitor communicate and coordinate the testing of new releases and features. Collaborate in the contract negotiations and renewals processes.

Security and Compliance: Work with the security team to ensure that all tools are configured and used in a secure and compliant manner including the implementation of security capabilities like Single Sign-On (SSO) and Data Loss Prevention (DLP).

Process Improvement: Identify opportunities to improve business processes and employee workflows through the use of our digital tools.

Collaboration and Communication: Collaborate with various IT and business stakeholders to develop and implement collaboration strategies.

Qualifications

Proven experience in a similar role with hands‑on experience administering productivity communication and collaboration tools.

Experience working with business stakeholders to gather requirements.

Experience with data analysis and reporting tools to track tool adoption and usage metrics.

Excellent communication interpersonal and problem‑solving skills.

A proactive and user‑centric approach to work with a strong desire to improve the employee experience.

Experience in creating and delivering user training.

Ability to work effectively both independently and as part of a team.

Familiarity with scripting for administrative tasks desired (e.g. PowerShell Google Apps Script).

Key Skills

• Data Entry
• Adobe Acrobat
• AS400
• EDI
• Microsoft Outlook
• Cloud Architecture
• Microsoft Excel
• Quick Books
• Administrative Experience
• Order Fulfillment
• Project Implementation
• Sales Support

Remote Work: No

Employment Type: Full-time

Experience: years

Vacancy: 1