DIGITAL SALES ADVISOR IN LUXURY ENVIRONMENT

etalentum Selección; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A luxury brand is seeking a Digital Sales Advisor to manage the complete online sales pipeline. This role involves designing digital sales campaigns, analyzing Salesforce data for sales opportunities, and providing outstanding client engagement. The ideal candidate will have over 5 years of luxury e-commerce experience and a strong understanding of digital communication tools. This position offers an immediate start in a stimulating and sophisticated work environment located in Palma de Mallorca.

Servicios

Competitive compensation

Dynamic working environment

International exposure

Formación

• Over 5 years in luxury e-commerce or digital sales.
• Experience in luxury retail or e-commerce is essential.
• Fluent in English and Spanish, with a command of French or German.

Responsabilidades

• Own the full online sales pipeline.
• Design and execute digital sales campaigns.
• Analyze data from Salesforce to tailor outreach.

Conocimientos

Luxury service principles

Hands-on execution

B2C sales experience

Digital communication tools

Educación

Bachelor's degree in Business Administration

Herramientas

Salesforce CRM

Email marketing platforms

Descripción del empleo

Our client is a fast growing luxury watch and jewelry brand, combining Swiss precision with compelling design. With a focus on creating wearable pieces of art, the brand aims to offer an unforgettable experience to its global clientele. Their new Digital Sales Advisor will report directly to the Founder and CEO.

Your key Responsibilities:

• Digital Sales Strategy : Own the full online sales pipeline, from lead generation to conversion, ensuring smooth client journeys across email, chat, video calls, and messaging platforms.
• Campaign Execution : Partner with the marketing team to design and execute digital sales campaigns, including seasonal events, product launches, and pre-order initiatives.
• Data & Insights : Analyze data from Salesforce to identify sales opportunities and tailor outreach based on client profiles.
• Client Engagement : Be the first point of contact for online inquiries, creating personalized digital experiences and product presentations for clients.
• Order Lifecycle Management : Oversee the entire online order process, including payment coordination, luxury packaging, white‑glove delivery, and post‑sale follow‑up.
• Team Collaboration : Work closely with operations, showroom, and sales teams to ensure product availability, timely shipping, and quality control. Ensure online clients feel integrated into the brand’s experience ecosystem.
• Salesforce Management : Leverage Salesforce to segment clients, automate key touchpoints, create email journeys, and generate performance reports.

Required Skills & Experience:

• Luxury Expertise : A deep understanding of luxury service principles, with a proven track record of implementing this typical strategy in a digital environment. Experience in luxury retail or e‑commerce is essential.
• Hands‑on & Out‑of‑the‑Box Thinking : Ability to execute hands‑on, from strategy to implementation, while also thinking creatively to drive innovation in the digital sales process.
• B2C Focus : Strong experience in B2C sales, with the ability to connect with a global, discerning clientele via digital channels.
• Digital Proficiency : Expertise in Salesforce CRM, email marketing platforms, and other digital communication tools.

Highly emotionally intelligent, self‑motivated, and comfortable in a fast‑paced startup environment.

Passion for luxury, client storytelling, and online relationship‑building.

What We Offer:

Immediate start in a dynamic, growing luxury brand.

An exciting, sophisticated working environment located in the heart of Palma de Mallorca.

A supportive, collaborative team that values initiative, emotional intelligence, creativity, and precision.

International exposure through global events and a diverse, global clientele.

Competitive compensation commensurate with experience and contribution.

Education :

Bachelor's degree in Business Administration, International Trade, or a related field.

Experience :

Over 5 years in luxury e‑commerce or digital sales, ideally with a luxury jewelry, fashion, or watch brand. Proven success in exceeding sales targets and building relationships with clients via digital channels. Experience in both B2B and B2C sales is highly valued.

Language Skills :

Fluent in English and Spanish, with an excellent command of French or German.

Valuable requirements :

• Previous experience in the luxury sector.
• Knowledge of retail and luxury market dynamics.
• A Master's degree in the digital field, online sales, or a similar environment.