Desktop Engineer (Onsite - Barcelona)

Cognizant; San Carlos de la Rápita; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading IT services company in Spain is looking for a Desktop Engineer/Systems Engineer to provide technical support and ensure seamless operation of desktop systems. The ideal candidate should excel in problem-solving and communication, and have hands-on experience with Windows and Google Chrome OS. This role involves managing asset operations, troubleshooting issues, and tracking inventory. Join our innovative team to help organizations become more agile and successful.

Responsabilidades

• Manage lifecycle Owning SLA, KPI and drive IT Asset Operations.
• Install, configure, and troubleshoot laptops.
• Conduct on-floor support to resolve reported issues.
• Plan and execute Asset verification and investigate discrepancies.

Conocimientos

Excellent written and verbal communication skills

Hands-on experience with Windows and Google Chrome OS

Organizational skills and knowledge of Stock Tracking methods

Expertise in ITIL Incident, Change and Service Request Management

Proven work experience as a Support Engineer or similar role

Experience with office automation products and computer peripherals

Excellent problem-solving and multitasking skills

Customer-oriented attitude

Knowledge of defined SLA’s

Experience in Asset Management

Descripción del empleo

Work model: Onsite – Barcelona

What makes Cognizant a unique place to work?

Cognizant stands out as a truly unique place to work, thanks to its dynamic combination of rapid growth and a global, innovative-driven environment. This creates exceptional opportunities for individuals like you—professionals with an entrepreneurial mindset who aspire to make a meaningful impact.

At Cognizant, you will collaborate with talented colleagues from around the world to design and deliver cutting-edge solutions for leading global companies. Together, we help organizations become more agile, innovative, and successful. This is your chance to be part of that transformation and contribute to a remarkable success story.

We are currently seeking a Desktop Engineer/Systems Engineer to join our team.
The ideal candidate will provide technical support for troubleshoot issues and ensure seamless operation of desktop systems. This role requires strong problem-solving skills and a customer-focused approach to deliver high-quality support.

Can you see yourself in this position? Check the requirements and apply!

Key Responsibilities:

• Manage Lifecycle Owning SLA, KPI and driving IT Asset Operations to meet Service Level objectives
• Driving & Monitoring queue for request ticket closure for allocation and release
• Installing, configuring, and troubleshooting laptops in technological environment
• Process gaps analysis which led to Asset Operations escalation and providing fixes
• Manage the operations of Inventory Management function of stores
• Material Handling, Storage & Preservation
• Plan and execute Asset verification, investigate and report on variances, make necessary recommendations to resolve discrepancies
• Operational action points tracking Threshold Stock Maintenance
• Daily dashboard publishing
• Conduct on floor support on resolving the reported issues
• Report on customer feedback and potential product requests

You are a person with:

• Excellent written and verbal communication skills
• Hands‑on experience with Windows and Google Chrome OS
• Organizational skills and knowledge of Stock Tracking methods
• Expertise in ITIL Incident, Change and Service Request Management
• Proven work experience as a Support Engineer or similar role
• Experience with office automation products and computer peripherals, like printers and scanners
• Excellent problem‑solving and multitasking skills
• Customer‑oriented attitude
• Knowledge of defined SLA’s (Service Level Agreement)
• Experience in Asset Management