Deskside Technician

Stefanini; Vigo; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An international IT solutions firm is seeking a proactive IT Support Specialist in Vigo, Spain. The ideal candidate has 2-3 years of experience in a technical ICT environment, alongside strong customer service skills and technical knowledge of Microsoft platforms. Responsibilities include face-to-face IT support, diagnosing hardware issues, and managing software installations. Apply soon to avoid missing this opportunity!

Formación

• 2-3 years of experience in a technical ICT environment, preferably in a Manufacturing based organization.
• General End User technology knowledge.
• End User Workspace platforms knowledge.

Responsabilidades

• Face to Face IT support of users.
• Diagnosing problems with personal hardware (PCs, laptops, printers, scanners).
• Software, patches and updates installation using MS SCCM.

Conocimientos

Planning and organizing

Attention to details

Problem solving

Analysis

Flexibility

Customer sensitivity

Technical writing skills

Excellent English Language

Herramientas

ITSM Tool Set (Ticket Management Software)

Microsoft platforms (Active Directory, Office, SCCM)

Descripción del empleo

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support.

This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.

In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job Responsibilities

• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
• Small project management related with new hardware or software installation;
• Software, patches and updates installation using MS SCCM;

Job Requirements

• 2‑3 years of experience in a technical ICT environment, preferably in a Manufacturing based organization;
• General End User technology knowledge;
• End User Workspace platforms (discovery, asset management, client management);
• End User Microsoft platforms (Active Directory, Office, SCCM);
• ITSM Tool Set (Ticket Management Software) preferred;
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills;
• Excellent English Language, Written and Spoken.

What's next

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [e-mail] and we'll be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.