Depot Service Engineer

BD; San Agustín del Guadalix; Presencial; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

BD is seeking a Depot Service Engineer in Madrid to provide high-quality customer support for MMS Infusion, covering pre- and post-sales activities, maintenance, installation, troubleshooting, and training. Based in San Agustín Madrid, the role requires 2–5 years in a service environment and willingness to travel.

Ideal candidates hold technical high school or biotech degrees, with advanced MS Office/SQL/IT skills and English at an upper-intermediate level.

Formación

• 2–5 years in a service or operations environment, preferably medical sector.
• Upper-Intermediate level of English.
• Willingness to travel around the country and occasionally abroad.

Responsabilidades

• Deliver high quality, efficient, on-time pre & post-sales support, maintenance & repair, hardware & software installation, troubleshooting and customer training.
• Depot based but support the wider team within a defined territory as needed.
• Promote products and services and achieve defined savings, quality and revenue targets where achievable.
• Maintain high levels of customer satisfaction.
• Collaborate with the commercial team to drive business growth and success.

Educación

Technical High School / Biotech degree

Herramientas

MS Office

SQL

IT

Descripción del empleo

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Our vision for Medication Management Solutions at BD

With our technical capabilities, the Medication Management Solutions (MMS) team are able to manage multiple systems and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.

About The Role

On behalf of MMS Infusion business the Depot Service Engineer provides high quality professional Customer Support services that meet the needs of both the Customer and the Business.

Based in San Agustín Madrid, main objectives for this position include but not only:

• Deliver high quality, efficient & professional, on time services relating to: pre & post-sales support, maintenance & repair, hardware & software installation, trouble shooting and problem solving and customer technical training.
• Depot based but support the wider team as required within a defined territory as needed or requested
• Promote products and Services and achieve defined targets in terms of savings, quality and revenues where achievable.
• Maintain high levels of customer satisfaction
• Work closely with the commercial team to drive business growth & success

About You

The ideal candidate will be Technical High School (Electrical/Electronic or IT) qualified or degree in Biotech, with 2-5 years of work experience in a service or operations environment, preferably within the medical sector. In addition, you will bring:

• Advanced level skills in MS Office, SQL, IT
• Availability to travel around the country time to time and exceptionally abroad
• Upper-Intermediate level of English.

Salary range for the role: 28 000 - 38 000 €/year

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Optional Skills

Primary Work Location

ESP San Agustin del Guadalix

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Salary Range Information

€25,600.00 - €39,025.00 EUR Annual