Delivery Manager

JR Spain; España; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

JR Spain busca un Service Delivery Manager motivado en España para unirse a su equipo internacional. Este rol implica gestionar la calidad del servicio y actuar como punto de contacto para clientes multinacionales. Se ofrece un salario competitivo, trabajo remoto y la oportunidad de formar parte de una cultura empresarial relajada y dinámica en un entorno internacional.

Servicios

Trabajo remoto

Horas flexibles

Ticket restaurante

Seguro privado

Formación

• Más de 2 años de experiencia en gestión de proyectos o gestión de servicios en un entorno técnico.
• Experiencia gestionando equipos multifuncionales y equipos ágiles en múltiples ubicaciones.
• Comprensión técnica de aplicaciones de eCommerce.

Responsabilidades

• Actuar como el único punto de contacto para problemas, escalaciones y planificación de tareas.
• Gestionar la calidad del servicio y la comunicación para la planificación.
• Realizar informes mensuales sobre estadísticas de gestión del nivel de servicio.

Conocimientos

Gestión de proyectos

Pensamiento centrado en el cliente

Habilidades de comunicación

Resolución de problemas

Gestión del tiempo

Educación

Certificación ITIL

Descripción del empleo

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Mindcurv is a pan-European IT services provider, headquartered in Germany, specialized in the implementation and management of enterprise e-commerce platforms.We are expanding our operations in Europe and are looking for highly-motivated professionals to join our distributed team to deliver high-value services to our clients.**What awaits you**The role of the ‘Service Delivery manager’ provides a great challenge to work with multi-national companies that realize 250+ million euros in platform revenue. Furthermore, you will work with a multi-national operations team and will have to deal with various facets of support and maintenance over multiple projects.You will be responsible for service quality, customer management, financial management and you will be reporting to the Head of Service Delivery. You will be directly interacting with senior client stakeholders and our service delivery teams in Europe and India.- Act as a single point of contact for all issues, escalations, follow-ups and planning tasks.- Proactively advocate for client’s requirements and ensure appropriate delivery.- Work with the development team/s and other stakeholders to prioritise, mitigate, resolve and report on tasks.- Manage all communication for planning and be the point of contact for escalations.- Hold regular meeting with client to gather the clients changing requirements and develop plans to achieve them.- Monthly reporting on service level management statistics.- Track and gather data for measuring operational trends and identify areas of improvement.- Maintain knowledge base and documentation to streamline incidents.**What we expect**- More than 2 years experience in a client-facing project management or service management role within a technical environment.- Experience managing delivery and leading cross functional teams and multi-location agile teams.- Experience in customer-centric thinking, customer experience and consulting in a operations setting.- Exposure to Change and Release management process as a stakeholder or owner.- ITIL foundation certification.- Technical understanding of eCommerce Applications.- Excellent understanding of statistical and analytical principles.- Reasonable technical understanding and an ability to translate business concepts into technical requirements.- Develop and maintain operational processes that can be scaled- Building and monitoring performance standards within the operation to ensure task are handled efficiently- Familiar with the practice of managing technical documentation and maintaining them.- Ability to support with root cause analysis of incidents.- Personal attributes:- Excellent verbal and written communication skills **(Spanish + English)**:- Excellent planning and organisational skills.- Excellent problem solving skills.- Willing to work flexible hours as needed to achieve results.- Business minded and result driven.- Able to manage competing priorities.**What we offer**We believe that the most important aspect of a job is being excited about it, having growth opportunities and working in a team you like. We also offer a competitive salary, remote work, flexible hours, and remuneration (ticket restaurant, private insurance). Aside from all this you will find: A strong, relaxed company culture and exposure to partners both domestic and international, an international team with more than 100 passionate people from multiple countries that always challenges to find the best possible solution, a competitive remuneration package and a fun place to work!jOc2kNKVjf